Great simple software, WAY overpriced
October 11, 2022

Great simple software, WAY overpriced

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lightspeed Retail

We use Lightspeed as our main POS system for our garden centre. We don't do much with the inventory side of things but we do use barcode scanning at the register.


  • Very very user friendly.
  • Easy iPad interface that is easy to upgrade to new hardware if an iPad breaks, etc.
  • On the Advanced plan the reporting is outstanding.
  • Very easy to train new employees, especially younger employees raised on phones and tablets.
  • We use their payments system and it's a very easy integration. I believe Stripe is their payment provider.


  • Incredibly overpriced. We're paying almost $400 a month ($5K a year!!!) for the advanced edition with one extra register. The problem is that you have to have the advanced edition in order to have any proper sales reporting. The entire point of a digital POS is to track sales and specific items etc. You can't do that with lesser editions.
  • Online Help is USELESS. You better hope you're tech savvy and can figure stuff out yourself because they will tell you things like "Did you try clicking this button?" Problems can be very complex and the online help has zero idea how to deal with them excpet in infatile terms that are not helpful.
  • There's constant room for improvements in all sorts of areas and when you point it out, the best you'll ever get is "Ok, we'll send this recommendation off to our development team". And of course nothing ever happens. It feels almost like an abandoned software that just is what it is.
  • Ease of use.
  • Cheap hardware.
  • Integration with QuickBooks/ Mailchimp.
  • Certainly has saved money on cash-outs/ accounting due to QuickBooks integration.
  • Faster processing through tills means happier customers and more sales per hour.
  • Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced.

Do you think Lightspeed Retail delivers good value for the price?


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Did Lightspeed Retail live up to sales and marketing promises?


Did implementation of Lightspeed Retail go as expected?


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Very small coffee shop-style business would be perfect for this. Medium sized business can get away with it but there's probably better and cheaper options. Larger businesses wouldn't bother with software like this.


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