Lightspeed Retail

Lightspeed Retail

Lightspeed Retail

31 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Lightspeed Retail	Score 6.2 out of 10	N/A	Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.	N/A

Pricing

Lightspeed Retail

Editions & Modules

Basic: $79.00 ($69.00)
per month (when billed annually)
Starter: $119.00 ($99.00)
per month (when billed annually)
Standard: $139.00 ($119.00)
per month (when billed annually)
Advanced: $189.00 ($169.00)
per month (when billed annually)
Pro: $259.00 ($229.00)
per month (when billed annually)
Enterprise: Contact Sales

Offerings

Pricing Offerings
Lightspeed Retail
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Lightspeed Retail
Considered Both Products	Lightspeed Retail MN Mike Nitroy Store Manager Chose Lightspeed Retail Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and … Incentivized Helpful? Verified User C-Level Executive Chose Lightspeed Retail When we used Revel Systems Point of Sale systems, we had problems for many months where each device would mysteriously show different pricing for the same product, which is a no-go in a retail environment, this has been several years ago, so unsure if they fixed that, but … Incentivized Helpful? SA Sean Anderson CEO (Chief Executive Officer) Chose Lightspeed Retail The challenge with this is that because Lightspeed has such poor reporting with their POS, and the ability to actually see your data, it is nearly impossible to move to another POS without a very expensive integration process. So while I have explored these other options, I … Helpful? PM Phil Meyers General Director Chose Lightspeed Retail Most Pet Care industry software doesn’t offer such a robust POS and inventory control system. We didn’t look at too many softwares but Lightspeed Retail had everything we were looking for and more. Incentivized Helpful? Jeremy Smith Founder Chose Lightspeed Retail Vend was terrible for inventory management, as was Square. Neither worked with Shopify. We selected Lightspeed when it was still MerchantOS based on cost and functionality, and haven't left because we haven't had time to research migration costs or alternatives. Incentivized Helpful? Verified User Account Manager Chose Lightspeed Retail Lightspeed Retail is much much easier to use than Shopify. We replaced Shopify shortly after I started working here because Lightspeed Retail not only was much more user-friendly, but it also integrates with the other systems we use (SkuVault and BigCommerce). They also have … Incentivized Helpful? Bret Birdsong Owner Chose Lightspeed Retail We used Microsoft Retail Management System before this and this was in a whole other league of its own with features and ease of use. I really like using Macs also. They are much more reliable and longer lasting than IBM or Similar computers. The cloud based system is great … Incentivized Helpful? Verified User Supervisor Chose Lightspeed Retail Lightspeed was recommended to us; we didn't try others. Incentivized Helpful? Damon Gabriel Director of Sales Chose Lightspeed Retail I searched through a few other POS systems however, lightspeed is the first and only that I have used. Because I can customize attributes for custom art projects they were my only option and for that reason we chose them. Incentivized Helpful?
Top Pros	Pro Inventory management Pro Ease of use Pro Customer service
Top Cons	Minus Non existent Minus Needs the ability Minus Issues resolved

Best Alternatives
	Lightspeed Retail
Small Businesses	Square POS Score 9.1 out of 10
Medium-sized Companies	Epicor Eagle Score 8.3 out of 10
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	Lightspeed Retail
Likelihood to Recommend	6.3 (13 ratings)
Usability	10.0 (1 ratings)
Support Rating	9.8 (4 ratings)

User Testimonials
	Lightspeed Retail
Likelihood to Recommend	Lightspeed It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software. Incentivized PM Phil Meyers General Director Read full review
Pros	Lightspeed Lightspeed Retail has great reports that are very easy to read and understand. Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics. Incentivized Bret Birdsong Owner Read full review
Cons	Lightspeed With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items. Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified). Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.) Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations. Weak system for receiving purchase orders. Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this. Incentivized Verified User Anonymous Read full review
Usability	Lightspeed Very easy to use and figure out without calling customer support which is also very responsive and helpful. Incentivized PM Phil Meyers General Director Read full review
Support Rating	Lightspeed I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Lightspeed Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not Incentivized MN Mike Nitroy Store Manager Read full review
Return on Investment	Lightspeed Certainly has saved money on cash-outs/ accounting due to QuickBooks integration. Faster processing through tills means happier customers and more sales per hour. Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced. Verified User Anonymous Read full review
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