Lightspeed Retail - Get your store moving!
October 28, 2019

Lightspeed Retail - Get your store moving!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lightspeed Retail

Lightspeed Retail is being used in our brick and mortar store. It's currently tied in with our warehouse and BigCommerce to keep inventory and pricing accurate. We have it set up on 2 iPads that we have set up with our register. It addresses the need for a separate way for customers to ring up their purchase in house since many of our customers don't like to buy things online.

Pros

  • Cash drops
  • Inventory item searches
  • Discount management

Cons

  • I feel it needs the ability to charge a "restocking fee"
  • I would also like to be notified ahead of time before updates are made
  • The work flow when using the "pin before each sale" feature could be a little cleaner
  • The wait time in our store has greatly decreased.
  • The ability to easily program Promos has been amazing.
  • The only real issue we have is the very rare internet drop, which takes out the whole system.
Lightspeed Retail is much much easier to use than Shopify. We replaced Shopify shortly after I started working here because Lightspeed Retail not only was much more user-friendly, but it also integrates with the other systems we use (SkuVault and BigCommerce). They also have much better customer service.
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful.
One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling.
But overall their support is usually quick and friendly.

Do you think Lightspeed Retail delivers good value for the price?

Yes

Are you happy with Lightspeed Retail's feature set?

Yes

Did Lightspeed Retail live up to sales and marketing promises?

Yes

Did implementation of Lightspeed Retail go as expected?

No

Would you buy Lightspeed Retail again?

Yes

Well suited for a retail store that has thousands of different items and categories. We are able to use reports and analytics to help groom our store to stock what the customer is actually buying.
You do need to have a staff that has at least a little bit of tech knowledge sometimes but overall it's a rather easy system. I can't really think of a setting that it wouldn't work in.

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