TrustRadius
Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec.https://media.trustradius.com/product-logos/Rh/f3/DGO1RU032KSA.pngLightspeedGreat POS System for all Applications2019-04-01T17:48:28.845ZWe use it across the whole company. It makes a lot of issues quicker to resolve and easier to complete! The best part about it are the reports and analytics that it provides us. Great tools to use to further our business and to grow our business. I love that it is is cloud based and not server based.,Lightspeed Retail has great reports that are very easy to read and understand.
Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.,I would like to have it where returns are easier to do.
I would like if the inventory was not automatically added when an item is rung up and not in stock.,9,It has had a very positive impact on business. There have been fewer mistakes by clerks and therefore less money lost.
We have not had any instances of outage of the server. This was not the case with the last system we used.,Bret BirdsongGreat but could fix one big thing2019-03-19T02:29:52.961ZWe use Lightspeed in our bike shop and have for a few years now. We use it for all aspects and the integrations are really nice. It has fixed so many of the previous business problems and since it is cloud-based we can access it from anywhere. We use to just have one computer up in the front and because everything was done on that one computer, the bookkeeper was always getting in the way of us trying to run sales and what not. Its been great and easy to work with when doing inventory, and the support of being able to add iPads and other stations is great. The one big issues, however, is the auto-add feature, which I wish SO BADLY they would fix or disable. If we sell a product that has to be ordered, the product is automatically put into inventory. Then, when it actually comes into the store, it gets checked in, and added AGAIN, therefore, making it look like we have more than we do. At the end of the year, this is a huge problem, and I just wish at some point they would fix it. My old QB POS from 1998 did this better.,Cloud-based function
Additional iPads
Customer information storage
Integrations,Auto-add feature
Inventory
Every now and then it's really slow,8,Been very good overall
Has allowed us to grow
Worked well, but is a little priceyTaylor HusemanLightspeed: best investment for starting a small retail business.2019-03-15T01:57:11.108ZAt LIJ retail group, which has several brick and mortar and ecom stores, uses Lightspeed across all channels. From point of sale to warehousing and CRM (with the help of Salesforce API), Lightspeed is single-handedly running our organization. We use the platform across all channels and would be lost in the sauce without it.,Inventory management.
eComm and retail synchronization
Mutli-store organization
Payment processing
CUSTOMER SERVICE: LITERALLY THE BEST COMPANY TO WORK WITH,The only issue I have had personally is with the mobile app for Ipads. It works but has some basic crashes that can prove to be annoying especially when your store is busy. But as I said, they are all easy to troubleshoot.
My account has a little bit of issue getting help. It's semi-understandable because lightspeed shouldn't have to take any responsibility for accounting however, a little guidance from time to time would be nice for her. It works well though.,10,The loyalty program and analytics products are a must-have. The amount of detail you get in reporting from them is second to none. This helps in every facet of my business but being a sales director, the numbers don't lie. With the in-depth knowledge I get on my store, associates problems get identified quick and numbers begin to rise.,,Salesforce Commerce Cloud, Google Analytics, Zebra Mobile PrintersDamon GabrielLightspeed Retail2019-03-29T22:05:22.241ZWe use it as our Point of Sale system, and to keep records. We also use it to reconcile Inventory levels every 6 months. It is only used in the retail area of our Animal Shelter. LightSpeed keeps us much more in tune with our stock and sales, and we no longer have to have an outside Inventory company.,Easy to use for sales.
Simple stock check-in.
Great Inventory interface.,Sometimes goes down at inopportune times.
Has more features than we use.,10,Definitely has made us more professional.
A better handle on our best-selling items.
Easy to keep up with margins.,Verified UserLightspeed is a pretty good POS system2018-06-27T15:25:28.938ZIt is the Point of Sale system used at our brick/mortar Pet Supply Store.,Tracks inventory
Calculates COGS
Manages daily sales
Tracks employee hours
Easy to create POs and returns,Individuals can't make large inventory adjustments. It needs to be sent to Lightspeed for an associate to input. However, the take between the actual physical count and the data input is several days, if not weeks. The count is not accurate, and defeat the entire point of a physical count
Employees need to enter their pin several times between transactions, creating a bottleneck at the register. The pin should be required to be entered only once before each transaction
The product description is listed without the brand names on both the POS screen and the customer receipts. Brands are also not listed on purchase orders or returns, only the product description. It is confusing and time-consuming.,8,Inventory is more accurate
Purchase orders make the receiving process easy
Coordination with QuickBooks is efficient,QuickBooks ProAudeee Berg, LEED AP
Unspecified
Lightspeed Retail
9 Ratings
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