Lightspeed Retail Reviews

15 Ratings
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Score 8.6 out of 100

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Reviews (1-9 of 9)

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November 08, 2020
Phil Meyers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Lightspeed Retail to complete transactions for retail, grooming, and lodging. We now have the analytics to track purchase history so we can make better decisions with what we offer in the future. The inventory control side is very useful for year-end inventory and sending product from location to location.
  • Inventory control
  • Analytics
  • Ease of use
  • Some equipment is expensive
  • “Lightspeed payments” needs a lot of work
  • Wish they had a few mor plug ins
It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
Cust[omer] service is awesome. Fast response and very helpful. I don’t have to go through 8 automated computer drones to get help.
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November 19, 2019
Jeremy Smith | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
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It's used across the entire organization, and it's the source of truth for inventory, orders, and customers.
  • Inventory management: it's not great but it's the best in class. Think "the least bad option."
  • Sales: it works well here, but don't use their payments system. It's overpriced and doesn't offer chip/pin.
  • Reporting: if you buy the advanced reporting package, it can work well, but is still limited, as all canned reports are.
  • Special orders are poorly organized.
  • SQL connectivity is non-existent if you just want to dump to a SQL instance somewhere to do your own reporting.
  • Open connectivity to e-commerce platforms: they want to force you to use their e-com platform, which is awful and non-standard.
To be honest, it's the least bad thing out there at that price point. If you need to run a single or multilocation retail store in the mid-single-millions of revenue, it's fine, but definitely not something I'd look at for 5+ locations or 20+ mil in revenue. At that point, it's time to move up to the big boy options.
It's awful and every request is met with an upsell.
Read Jeremy Smith's full review
November 13, 2019
Line Daems | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use LS Retail as a POS system for our retail store which includes processing sales and keeping track of inventory. Our loyalty program, Mailchimp and Homebase are integrated and we also use LS Ecom to sell online.
  • Extremely good customer service.
  • Constant cloud-based improvements.
  • Easy to integrate other programs.
  • Great online sales integration.
  • Would love to be able to offer our gift cards in LS Ecom.
Lightspeed has been just perfect for our retail needs.
Because we are extremely happy with LS and it makes our daily retail life much easier!
Read Line Daems's full review
October 28, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Lightspeed Retail is being used in our brick and mortar store. It's currently tied in with our warehouse and BigCommerce to keep inventory and pricing accurate. We have it set up on 2 iPads that we have set up with our register. It addresses the need for a separate way for customers to ring up their purchase in house since many of our customers don't like to buy things online.
  • Cash drops
  • Inventory item searches
  • Discount management
  • I feel it needs the ability to charge a "restocking fee"
  • I would also like to be notified ahead of time before updates are made
  • The work flow when using the "pin before each sale" feature could be a little cleaner
Well suited for a retail store that has thousands of different items and categories. We are able to use reports and analytics to help groom our store to stock what the customer is actually buying.
You do need to have a staff that has at least a little bit of tech knowledge sometimes but overall it's a rather easy system. I can't really think of a setting that it wouldn't work in.
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful.
One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling.
But overall their support is usually quick and friendly.
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April 01, 2019
Bret Birdsong | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it across the whole company. It makes a lot of issues quicker to resolve and easier to complete! The best part about it are the reports and analytics that it provides us. Great tools to use to further our business and to grow our business. I love that it is is cloud based and not server based.
  • Lightspeed Retail has great reports that are very easy to read and understand.
  • Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.
  • I would like to have it where returns are easier to do.
  • I would like if the inventory was not automatically added when an item is rung up and not in stock.
Lightspeed is well suited for many applications and has the power to accommodate a small business or a large business with lots of items. I am not sure where it would be less appropriate to use it because it works well in my application here at the liquor store. It gives great flexibility to many types of businesses.
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March 18, 2019
Taylor Huseman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We use Lightspeed in our bike shop and have for a few years now. We use it for all aspects and the integrations are really nice. It has fixed so many of the previous business problems and since it is cloud-based we can access it from anywhere. We use to just have one computer up in the front and because everything was done on that one computer, the bookkeeper was always getting in the way of us trying to run sales and what not. Its been great and easy to work with when doing inventory, and the support of being able to add iPads and other stations is great. The one big issues, however, is the auto-add feature, which I wish SO BADLY they would fix or disable. If we sell a product that has to be ordered, the product is automatically put into inventory. Then, when it actually comes into the store, it gets checked in, and added AGAIN, therefore, making it look like we have more than we do. At the end of the year, this is a huge problem, and I just wish at some point they would fix it. My old QB POS from 1998 did this better.
  • Cloud-based function
  • Additional iPads
  • Customer information storage
  • Integrations
  • Auto-add feature
  • Inventory
  • Every now and then it's really slow
My biggest issue is simply with the auto-add feature. Does not work well for those in fast-paced environments where things are going out very fast. If they would just do a negative inventory, it would literally solve the entire problem, and everyone would stop complaining about it. This isn't a new issue.
Read Taylor Huseman's full review
March 14, 2019
Damon Gabriel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
At LIJ retail group, which has several brick and mortar and ecom stores, uses Lightspeed across all channels. From point of sale to warehousing and CRM (with the help of Salesforce API), Lightspeed is single-handedly running our organization. We use the platform across all channels and would be lost in the sauce without it.
  • Inventory management.
  • eComm and retail synchronization
  • Mutli-store organization
  • Payment processing
  • The only issue I have had personally is with the mobile app for Ipads. It works but has some basic crashes that can prove to be annoying especially when your store is busy. But as I said, they are all easy to troubleshoot.
  • My account has a little bit of issue getting help. It's semi-understandable because lightspeed shouldn't have to take any responsibility for accounting however, a little guidance from time to time would be nice for her. It works well though.
Any issue that happens on the system. Literally the best customer service in the industry. I've never had a problem they can't solve. Their video library is also a great place to go for help. Super easy to follow and self-explanatory! I have yet to get to a point where they are not well suited for their customers.
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March 29, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it as our Point of Sale system, and to keep records. We also use it to reconcile Inventory levels every 6 months. It is only used in the retail area of our Animal Shelter. LightSpeed keeps us much more in tune with our stock and sales, and we no longer have to have an outside Inventory company.
  • Easy to use for sales.
  • Simple stock check-in.
  • Great Inventory interface.
  • Sometimes goes down at inopportune times.
  • Has more features than we use.
We found it easy to set up and to train staff to use. Their inventory platform is simple to use, and they have a wide variety of reports.
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June 27, 2018
Audeee Berg, LEED AP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is the Point of Sale system used at our brick/mortar Pet Supply Store.
  • Tracks inventory
  • Calculates COGS
  • Manages daily sales
  • Tracks employee hours
  • Easy to create POs and returns
  • Individuals can't make large inventory adjustments. It needs to be sent to Lightspeed for an associate to input. However, the take between the actual physical count and the data input is several days, if not weeks. The count is not accurate, and defeat the entire point of a physical count
  • Employees need to enter their pin several times between transactions, creating a bottleneck at the register. The pin should be required to be entered only once before each transaction
  • The product description is listed without the brand names on both the POS screen and the customer receipts. Brands are also not listed on purchase orders or returns, only the product description. It is confusing and time-consuming.
Pet Supply Retail stores.
Read Audeee Berg, LEED AP's full review

What is Lightspeed Retail?

Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec.
Categories:  Point of Sale

Lightspeed Retail Integrations

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Lightspeed Retail Technical Details

Operating Systems: Unspecified
Mobile Application:No