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Lightspeed Retail

Score9.1 out of 10

35 Reviews and Ratings

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What is Lightspeed Retail?

Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.

Categories & Use Cases

Reviews

What users are saying about Lightspeed Retail.
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Lightspeed Years Ahead.

Incentivized
Joy Leonardi
Business Administration/Accounting/HR/Inventory/IT at Warmth Company (11-50 employees employees)

Use Cases and Deployment Scope

It is a great platform that encompasses a multitude of tasks, all in one place, and is easy to use.

Pros

  • Inventory Management.
  • Selling
  • On Account Sales with Deposits and Final Payment Completion.
  • Quick Keys in the Sell Screen.
  • Built-in Timekeeping System.

Cons

  • Backorder Remaining Items: Bring back the option to print only those items again.
  • Cross Communication with Add-ons.
  • Build an accounting system that looks and feels like QuickBooks.

Return on Investment

  • Cost-effective and clear plan pricing is positive, 50% overall savings within our P&L compared to prior POS systems.
  • Outages on certain components definitely reduce productivity by 20%.
  • Offline Mode is hit hard by 50% due to only being able to accept cash or checks.

Usability

Alternatives Considered

Retail Pro, QuickBooksPOS, Square POS and NCR Voyix Counterpoint

Other Software Used

QuickBooks Desktop Pro, Parallels Desktop for Mac, Deputy, Microsoft 365

Lightspeed is a like Buzz light year

Incentivized
Melissa Scoon
Controller / Store Buyer in Finance and Accounting at Door County Maritime Museum (11-50 employees employees)

Use Cases and Deployment Scope

We use Lightspeed Retail for our museum stores at three different locations. The only challenge we have had is if there is no internet we can't use it.

Pros

  • Set up from our old POS system was easy
  • Credit Card fees are minimum
  • Inventory control
  • Reporting is easy.

Cons

  • I am happy with it as it is.
  • I don't need it to do more than what is does for my stores.

Return on Investment

  • Neither positive or negative

Usability

Alternatives Considered

QuickBooks Desktop Pro

Other Software Used

QuickBooks Online Advanced, DonorView

Lightspeed saves us time and money!

Incentivized
Mike Nitroy
Store Manager in Sales at Student Services, Inc. (11-50 employees employees)

Use Cases and Deployment Scope

We were looking for a more simpler and modern POS system to use in our campus bookstore - and Lightspeed has definitely delivered on both of those things. There are less of working in our store than ever before, so we needed something that wasn’t going to make our jobs harder.

Pros

  • Streamlined and easy to use
  • Sleek and modern
  • Easy to correspond between in store
  • And online portions of the retail
  • Business

Cons

  • Support isn’t always the best
  • We’ve had some history of dips in the system working
  • Communication about updates is lacking

Most Important Features

  • Retail and Ecom interconnectedness
  • Strong online store customization
  • Ease of use at checkout

Return on Investment

  • I have to spend a lot less time training my employees because Lightspeed is so easy to use!
  • Keeping track of our inventory is as simple as clicking a few buttons.
  • Our online sales have grown tremendously since changing to Lightspeed

Alternatives Considered

MBS POS

Other Software Used

Paylocity, Sling, Canva

Lightspeed POS

Sean Anderson
CEO (Chief Executive Officer) in Corporate at Black lava Vape Pahoa (11-50 employees employees)

Pros

  • Robust matrix system
  • 24/7 support

Cons

  • They have not had major updates to their system in years. The inventory system is stagnant. Although their inventory system is robust, it is outdated.
  • They do have 24-hour support, however, wait times are excessive and representatives have challenges understanding your issues.
  • Trying to get issues resolved can take months or never at all. Management is non-existent. Trying to reach a supervisor is impossible.
  • They have a culture of telling you what you want to hear but have no intentions of actually following through.
  • Lightspeed is a great solution if you are a small business just getting started. But if you are intending to grow and expand, Lightspeed will become detrimental to your growth.
  • The reporting/analytics is basic at best. They do offer paid options that are very expensive, but it is very robust. The basic reporting is very minimal.

Most Important Features

  • Inventory control

Return on Investment

  • In the beginning, they were great! But as we grew they did not.
  • They have become a hinderance to our growth.

Alternatives Considered

Vend, Shopify, ERPLY and Square POS

Other Software Used

Shopify

Great POS software for any small business

Incentivized
Phil Meyers
General Director in Corporate at Meyer’s Pet Care (51-200 employees employees)

Pros

  • Inventory control
  • Analytics
  • Ease of use

Cons

  • Some equipment is expensive
  • “Lightspeed payments” needs a lot of work
  • Wish they had a few mor plug ins

Return on Investment

  • Less shrinkage
  • More efficient ordering
  • Less spoilage

Usability

Other Software Used

Jolt, BambooHR, GoToMeeting

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