What users are saying about
1 Ratings
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Score 6 out of 100
158 Ratings
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Score 4.4 out of 100

Likelihood to Recommend

Lingo

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
Caitlin McGlynn | TrustRadius Reviewer

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Claudio Hoffer | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Lingo
8.0
NetFortris (formerly Fonality)
5.5
User templates
Lingo
8.0
NetFortris (formerly Fonality)
6.8
Hosted PBX
Lingo
NetFortris (formerly Fonality)
1.4
Multi-level Interactive Voice Response (IVR)
Lingo
NetFortris (formerly Fonality)
5.1
Call reports
Lingo
NetFortris (formerly Fonality)
6.1
Directory of employee names
Lingo
NetFortris (formerly Fonality)
8.0

Call Management

Lingo
NetFortris (formerly Fonality)
6.8
Answering rules
Lingo
NetFortris (formerly Fonality)
7.4
Call recording
Lingo
NetFortris (formerly Fonality)
3.0
Call park
Lingo
NetFortris (formerly Fonality)
8.3
Call screening
Lingo
NetFortris (formerly Fonality)
7.6
Message alerts
Lingo
NetFortris (formerly Fonality)
7.6

VoIP system collaboration

Lingo
NetFortris (formerly Fonality)
3.6
Video conferencing
Lingo
NetFortris (formerly Fonality)
5.9
Audio conferencing
Lingo
NetFortris (formerly Fonality)
1.4

Mobile apps

Lingo
NetFortris (formerly Fonality)
6.7
Mobile app for iOS
Lingo
NetFortris (formerly Fonality)
7.0
Mobile app for Android
Lingo
NetFortris (formerly Fonality)
6.4

Pros

Lingo

  • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
  • Its price is competitive compared to other options
  • Nice that they don't send a million update and confirmation emails like some platforms
Caitlin McGlynn | TrustRadius Reviewer

NetFortris (formerly Fonality)

  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Ed Dennen | TrustRadius Reviewer

Cons

Lingo

  • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
  • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
  • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
Caitlin McGlynn | TrustRadius Reviewer

NetFortris (formerly Fonality)

  • The softphone options have not proven particularly reliable. The HUDweb application has some potential as far as a visual tool, but has just proven way too unreliable for everyday use. Would not recommend it for use. With that being said, a new softphone application is to be released on 12/16/16, so that may render use of HUDweb obsolete. Am hopeful the dedicated softphone application will prove worthy.
  • HUD Mobile is also less than an ideal solution. Not sure if the mobile OS is to blame for some of the disappointment, but having to run the mobile application in the foreground in order to receive calls is not really practical. Also, the design of the application is not very efficient as it's not obvious immediately how to get to the keypad and direct dialing an extension is not working for us. It does however make calls and can work, but it's more of a hassle than it's really worth. My remote sales team just uses their carrier minutes for calls.
  • The click to call feature while it has worked for us in the past, it has also caused issues with adding extra characters and logos in random areas of email messages, so our users have pretty much turned that feature off.
Scott Braun | TrustRadius Reviewer

Likelihood to Renew

Lingo

No score
No answers yet
No answers on this topic

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.8
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
Kevin Hulett | TrustRadius Reviewer

Usability

Lingo

No score
No answers yet
No answers on this topic

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.6
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney | TrustRadius Reviewer

Support Rating

Lingo

No score
No answers yet
No answers on this topic

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.1
Based on 7 answers
Support was great. Then all of a sudden I had to talk to my account rep that never contacted me. I had fonality for 4 years and now there is an account rep that is trying to charge me for support and services. Previously I could add phones as needed without a fee for support and activation.
Jim Danforth | TrustRadius Reviewer

Online Training

Lingo

No score
No answers yet
No answers on this topic

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney | TrustRadius Reviewer

Implementation Rating

Lingo

No score
No answers yet
No answers on this topic

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.8
Based on 4 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney | TrustRadius Reviewer

Alternatives Considered

Lingo

We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
Caitlin McGlynn | TrustRadius Reviewer

NetFortris (formerly Fonality)

We selected Fonality for ease of use and the HUD portal. One of the partners in the business has used Fonality in the past and had great confidence in it's success for this new endeavor. It has proven to be successful thus far and I hope to be able to update this review in a year's time with continued excellent service!
Traci Ludke | TrustRadius Reviewer

Return on Investment

Lingo

  • It helps us save money on EDI processing
  • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
  • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
Caitlin McGlynn | TrustRadius Reviewer

NetFortris (formerly Fonality)

  • Due to the better call quality over our last provider, it's eliminated a lot of frustration of our customers and having to call them back from our cell phones. This has helped us keep our sanity.
  • The ability to pull up a customer record in our CRM and see customer call activity has been huge. I can see which customers call repeatedly and also use it to help track billable remote support.
  • Being able to see the status of a customer ticket AS they're calling, before we even answer the phone has been huge. I can have a customers ticket open by the time I answer the phone and be one step ahead. This has saved us a lot of time.
Joseph Bettencourt | TrustRadius Reviewer

Screenshots

Pricing Details

Lingo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Lingo Editions & Modules

Additional Pricing Details

NetFortris (formerly Fonality)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*

* per user

NetFortris (formerly Fonality) Editions & Modules

On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
Hybrid Software Subscription (Required with Hybrid Premise)14.992
Hybrid Premise PurchaseVaries3
  1. per location, per month
  2. per user, per month
  3. Varies
SaaS Edition
Essentials Edition19.991
Professional Edition24.991
Ultimate Edition34.991
  1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.

Rating Summary

Likelihood to Recommend

Lingo
6.0
NetFortris (formerly Fonality)
4.4

Likelihood to Renew

Lingo
NetFortris (formerly Fonality)
8.8

Usability

Lingo
NetFortris (formerly Fonality)
7.6

Reliability and Availability

Lingo
NetFortris (formerly Fonality)
8.0

Performance

Lingo
NetFortris (formerly Fonality)
8.0

Support Rating

Lingo
NetFortris (formerly Fonality)
9.1

In-Person Training

Lingo
NetFortris (formerly Fonality)
8.0

Online Training

Lingo
NetFortris (formerly Fonality)
7.2

Implementation Rating

Lingo
NetFortris (formerly Fonality)
9.8

Scalability

Lingo
NetFortris (formerly Fonality)
8.1

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