Fonality - cost effective, user-friendly, and best choice for VoIP calls.
Updated January 20, 2017

Fonality - cost effective, user-friendly, and best choice for VoIP calls.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

It is used by the entire organization. It is used for conference calls and international communication. So far the service is pretty impressive.
  • Easy calling facility. Best VOIP. Easy monitoring on fingertips with conferencing facility especially when you are working in different time zones.
  • Unlimited calls and unlimited call queues with email reports. They have the best customer support and software is very impressive.
  • User-friendly and no hidden fees so far. Best for remote and virtual employees working in different locations.
  • It is cost effective but more plans would be more effective.
  • Clear image of the countries that they cover in service when it comes to international calls.
  • more promotions and easy to reach.
  • Effective training and support.
  • HUD software makes it easy to travel.
  • User friendly, cost effective, comfort and best customer service with unlimited call and queue facility.
It did not support my international calls and I was not happy with their service provided.
For call centers and people who work in various locations, especially in different countries, Fonality is the best choice. The HUD software is a plus for travelers. For any VoIP calls - Fonality is the best choice as see it as a cost effective and user friendly service with good customer service.

NetFortris Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Not Rated
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android

Using Fonality

5 - We provide computer services to our customers that includes sales and marketing together with tech support. We also act as call center.
5 - Basic phone knowledge with call center experience can use fonality. Fonality is user friendly and it is very easy to adopt.
  • calling our customers
  • call monitering- call data
  • conference calls
  • we were able to join few international calls together
  • call monitering took new dimention because of status reports
  • conferencing is more easy
  • we will be getting more lines and expanding seats
  • Analytics department and customer service department will be switching to fonality soon
  • we might cut our cost on third party phone company and start our entire process with fonality soon.

Evaluating Fonality and Competitors

Yes - grass hopper - quality and service was not satisfactory and it did not meet our standards
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Product feature - One of the most important thing that I was looking for in a VOIP service is voice clearance and international conferencing together with detailed call montering. I was able to achieve all these in fonality that too in a great price. I pretty much had a bad experience with my previous choice so I was cautiously choosing fonality which absolutely did not disappoint me at all. I will defenitely recommend this for my other deparments in this concern,
I will still go with fonality for the quality they provide and the customer service offered by them. I was so impressed by the way my issues were resolved.

Fonality Implementation

Quality provided was good but it was hard for us due to time differences and our back office team was off shore at that point of time.
Change management was a major issue with the implementation - cost cutting and better quality of products. Third party phone was replaced by VOIP. Tried Grass hopper and was not happy with it. Then found fonality and was very happy with the service and quality.
  • transfer of phone numbers
  • software installation
  • training

Fonality Support

Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - If my project budjet support for premium package of fonality means then I will go for it without any hesitation because me and my team just love their services.
Absolutely. We had a conference call with our new clients from UK. And it was just four days since we installed fonality, we had no idea about conference bridging as we had the seminar scheduled only for the day after. But when we reached the customer support with our problem and informed them about the time frame .... customer service surprised us by helping us out in no time - stood by our side and resolved it and made sure that our job was done and we were happy.

Using Fonality

USer friendly system and it is flexible. I am able to train my team very easily. Customer support helped me to resolve all issues.
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
Lots to learn
  • quality calls amd call queues
  • call monitering
  • HUD web soft phone
  • sometimes conference bridge
  • installation of desk phone but good customer service made my work easy
  • software updates