Fonality on campus at SEA
Ed Dennen | TrustRadius Reviewer
March 10, 2017

Fonality on campus at SEA

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Fonality

Fonality is the telephone PBX provider for Sea Education Association, an internationally recognized leader in undergraduate ocean education in Falmouth, MA. Using an onsite server, Fonality provides telephone service company wide for approximately 50 faculty, administrative staff, and student housing. The system provides cost-effective local, long distant, and international calling services for this fantastic semester long study abroad program.
  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
  • I would like to see a better designed HUD program, the PC and Mac based telephone interface to the Fonality PBX.
Yes - I use the Heads Up Display portal online - HUD is very helpful for seeing who is on what calls, in or out of the office and who is busy, etc. Chat is heavily used at our organization and people find it to be a useful additional way to communicate, especially when on another call. It is effective for persons who need to get a quick answer to question or problem.
Our organization is not likely to grow significantly, but it's clear Fonality would be able to grow with us if we needed it to. Call handling features for our admissions and development department are most important to us.
  • Fonality - VOIP features have allowed our staff to be more effective in communicating with their constituents both within and outside the organization
  • Fonality resolved a bunch of call restriction issues with student calling capabilities we were having with our previous phone service
  • Fonality has enabled us to use much cheaper carrier services.
At the time, we were interested in a site-based solution and Fonality's hosted service was not available yet. Fonality was much more cost-effective than the other solutions we reviewed, while still providing the features we were interested in.
  • Fonality is well suited for companies who require strict controls on certain phone calling features.
  • Fonality works well in cases where staff are located in multiple locations and still want to appear as a single entity with their telecommunications.

NetFortris (formerly Fonality) Feature Ratings

Multi-level Interactive Voice Response (IVR)
5
Call reports
5
Directory of employee names
6
Answering rules
7
Call recording
Not Rated
Call park
6
Call screening
7
Message alerts
6
Video conferencing
Not Rated
Audio conferencing
6