Outstanding Customer Service
Traci Ludke | TrustRadius Reviewer
February 17, 2017

Outstanding Customer Service

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Fonality

We are a new firm working along side an already established firm. We have attorneys working across the country and all calls are directed to the Fonaity line here in Columbus. Working with Fonality and the internet has made the start up of this new endeavor run more smoothly than anticipated. The staff at Fonality were very helpful in their guidance and set up of the system.
  • Customer service is outstanding! They were quick to solve any issue we had.
  • During set up the Fonality staff member did not close out our set up ticket until we were completely satisfied and ready to use the system on our own.
  • We needed a cordless system to use in our small office and it works great!
  • I love being able to keep the Fonality line at my desk and then pass it off to an attorney when my work day ends. It has just been a perfect set up.
  • It would be nice if the landline would also ring when you are using the computer hub and a headset.
  • A hold button on the cordless device would be wonderful as well.
  • Maybe provide a second charging station.
Yes - I use the Heads Up Display portal online - We do have the availability to use the HUD portal. It was very helpful at the initial start up before the installation of the phone line and the cordless phone. We purchased headsets and loved the flexibility they provided. It is more convenient now to use the cordless as we can transfer the phone to the appropriate attorney with more ease. Plus the landline doesn't seem to ring when you are using the HUD so if your headset is not on, you and those around you will miss the call.
We have only used Fonality since December and so far it has been a great benefit to the new business. I look forward to the business growing and the need for a more extensions to the Fonality system. We anticipate great things for the business and expect that Fonality will keep up with our needs perfectly.
  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
We selected Fonality for ease of use and the HUD portal. One of the partners in the business has used Fonality in the past and had great confidence in it's success for this new endeavor. It has proven to be successful thus far and I hope to be able to update this review in a year's time with continued excellent service!
Having two businesses within one office has proven challenging in many ways, but the Fonality cordless phone and the computer hub has helped with this transition and is probably the one aspect of this new endeavor that has been the most helpful. We are able to receive calls, voicemails and keep the business flow moving without any hiccups.

NetFortris (formerly Fonality) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated