Overall Satisfaction with Fonality
We are a new firm working along side an already established firm. We have attorneys working across the country and all calls are directed to the Fonaity line here in Columbus. Working with Fonality and the internet has made the start up of this new endeavor run more smoothly than anticipated. The staff at Fonality were very helpful in their guidance and set up of the system.
- Customer service is outstanding! They were quick to solve any issue we had.
- During set up the Fonality staff member did not close out our set up ticket until we were completely satisfied and ready to use the system on our own.
- We needed a cordless system to use in our small office and it works great!
- I love being able to keep the Fonality line at my desk and then pass it off to an attorney when my work day ends. It has just been a perfect set up.
- It would be nice if the landline would also ring when you are using the computer hub and a headset.
- A hold button on the cordless device would be wonderful as well.
- Maybe provide a second charging station.
- We are still new to Fonality, but having the flexability has proven quite successful thus far.
- The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
- The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
We selected Fonality for ease of use and the HUD portal. One of the partners in the business has used Fonality in the past and had great confidence in it's success for this new endeavor. It has proven to be successful thus far and I hope to be able to update this review in a year's time with continued excellent service!