LiveChat vs. Microsoft Defender for Cloud

We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.

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I think it's good for cloud-native companies. A company that, from day zero, they're like, "We're going cloud, and this is how we're going to do it." They get it. It works well for them. Smaller organizations that are under X amount of resources- I don't know what that X might mean- but I feel like it plays well in smaller, more nimble organizations. If you're an older organization or if you're extremely large, it starts becoming a little difficult to manage at scale. And you have to sometimes throw bodies at the problem. Maybe not the most eloquent way of saying it, but that's what it feels like.

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• The most important factor of Livechat is their own chat support, I had many requirement from the Sales Head, Support Head to implement features that I was unsure if the product could do. However, as I did the implementation one by one I constantly used the chat support which helped me step by step all the way.
• The UX of the product is pretty simple and intuitive to use. There are quite a few features that we could easily plug and play. We tried going to the market to find a solution that could help us but they did not have as many out of the box features and simple to use
• Their integration between LiveChat and Chatbot is pretty seamless and since both of them are from the same company, it's works pretty well.

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• It's really well laid out, with an easy-to-use, accessible UI.
• With Microsoft Defender for Cloud, it has everything you need with the Safelink attachment, the Safelink emails for URL, the way it scans those URLs and attachments within the product, and you're seeing the results. And that adds an extra layer of security for the user, so you feel comfortable knowing the product monitors those. That's something I really like about that product.

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• It has a limited amount of agents, so when you have many customer care employees during one shift it is hard to manage the quantity of active agents.
• When system is overloaded and many customers are waiting in a queue it starts to works slowly (sometimes the program even lags) and you need to refresh the system to write a message.
• Occasionally when you open a new tab, you might lose your current conversation.

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• Integrations with on-premise workloads can sometimes be challenging. Needs improvement and well standardised integration points
• Vulnerability categories can be difficult to understand. It should allow teams to focus on critical findings and help them keep aside low-severity or suppressed vulnerabilities
• Pricing can be improved as it can be over-priced for smaller businesses and would potentially affect their ROI due to the small scale

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It is a great product that integrates nicely when running an Azure platform and even multi-cloud environment. Not looking for point-solutions but a suite that answers most requirements. It is very comfortable being able to use KQL, workbooks and automation that is native to the azure platform

My visibility is limited because I'm only doing very small pieces of what the overall org does. And also, we have limitations on what we're allowed to use. It's not like we get a new product as users or leadership level users, and everything is on, and we can just do whatever we want. We're very restricted in what we can use any tooling within the org because of the different levels of regulatory constraints we have, because of just the nature of who we are inherently. So that's why. I don't think it's necessarily the product. I think it's more or less of what we're able to do with the product.

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Invited by TrustRadius (TR) on Vendor's Behalf

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The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.

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Independently Invited by TrustRadius

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Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.

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Independently Invited by TrustRadius

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I believe Microsoft Defender for Cloud stacks up well against the other tools we looked at. It is native to the Azure platform and provides the same insights as the other tools. We selected Microsoft Defender for Cloud because it integrates well with the Azure resources and gives the needed insight, security alerts and recommendations.

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• We have a small team so the overall impact is that it is easy for one or two employees to handle a large number of tickets without hiring more people. Plus, you can use this software remotely, save a ton on traveling to and from and office.

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• Ensuring compliance with data protection regulations can prevent costly fines and legal issues, positively impacting ROI.
• Effective cloud resource protection can optimize cloud spending and resource utilization, ultimately reducing cloud infrastructure costs.
• The subscription costs associated with Defender for Cloud can add to an organization's operational expenses, impacting ROI.
• Smaller organizations may find the feature set and complexity of Defender for Cloud unnecessary, potentially overinvesting in security solutions.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info