Using LiveChat, our Customer Service department is able to operate more efficiently.
June 01, 2021

Using LiveChat, our Customer Service department is able to operate more efficiently.

Shafiq Ahmed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LiveChat

Our organization support staff was able to answer consumer questions within a few minutes, which left a deep impression on me. It includes many cool features that can help us provide better services to consumers. The link to our Facebook fan page is at the top of this feature list, allowing visitors to our page to chat with help agents in real-time without having to visit our website. At the same time, we use this excellent platform on our internal systems to help our system developers solve difficulties and continue to work in real-time. It includes everything we need and expect from an online chat in the customer support department.
  • It's simple to set up, configure, and use LiveChat. It has made a significant difference in how we connect with prospects who are in the stages of the business process.
  • We enjoy how simple it is, how it allows us to manage support queries in many languages, how it handles tickets, and how it handles reports.
  • We also enjoy how inexpensive it is in comparison to other options we've tried in the past. A straightforward chat platform that can be simply implemented into one or more websites.
  • Since I've been using this software, it's been fantastic. I'd say this is an easy-to-follow approach that helps you create solid client connections.
  • Ticketing system in its entirely, as well as live chat.
  • You may use LiveChat to exchange links, photos, and videos.
  • Data is available in real-time through live chat.
  • Sales and support.
  • This helps us save time.
  • It save expense.

Do you think LiveChat delivers good value for the price?

Yes

Are you happy with LiveChat's feature set?

Yes

Did LiveChat live up to sales and marketing promises?

Yes

Did implementation of LiveChat go as expected?

Yes

Would you buy LiveChat again?

Yes

Oracle CX Commerce (formerly Oracle Commerce Cloud), Shared Contacts for Gmail, Zendesk Sell (formerly Base CRM), Oracle CRM
We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.