So far, the smoothest ride ever
April 24, 2021

So far, the smoothest ride ever

Ashia Ackov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LiveChat

We are currently using LiveChat to answer our players' questions from our Mobile Game Studio. Sometimes there are bugs that need to be addressed and with LiveChat, we can handle them pretty quickly. Our Social Media Department uses this software but anyone in the company can learn it quickly. Very easy to use.
  • LiveChat has an easy to navigate UI. Most of the tabs you need are on the left and self explanatory.
  • If the team itself has any issues with the software, there is a small help tab on the bottom right for immediate tech support. Not sure if it is 24/7 but quick response.
  • There is also a "Reports" tab that makes it easy for the management department to keep track of tickets answered and task to assign.
  • We had to hire someone to add it to our website because it requires code to be added.
  • They have a marketplace inside the app to purchase add-ons. Would be nice if they were included in the LiveChat package instead of having a subscription here and there.
  • Other than that, everything else is very convenient for our team.
  • Ease of Use
  • Help Desk Reports
  • Great for Management
  • We have a small team so the overall impact is that it is easy for one or two employees to handle a large number of tickets without hiring more people. Plus, you can use this software remotely, save a ton on traveling to and from and office.
I haven't use ZenDesk in a few years so I can't remember any pros or cons there, they were both pretty easy to use from what I recall, but we just so happen to use LiveChat now because of the user interface and instant reports. Maybe, set-up for ZenDesk was easier.

Do you think LiveChat delivers good value for the price?

Yes

Are you happy with LiveChat's feature set?

Yes

Did LiveChat live up to sales and marketing promises?

Yes

Did implementation of LiveChat go as expected?

No

Would you buy LiveChat again?

Yes

Jira Service Management (Jira Service Desk), Slack, Google Analytics
I would recommend LiveChat for the reasons mentioned before. It is very easy to use and even if you are not familiar with chat support software, It is even easier to learn. It has an easy, open UI with the main tabs on the left and customer support for your team if you should ever need it. We only needed it during set-up with the coding.