LiveChat

LiveChat

137 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LiveChat	Score 8.3 out of 10	Mid-Size Companies (51-1,000 employees)	LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them…	$20 per month per user

Pricing

LiveChat

Editions & Modules

Starter: $20
per month, billed annually per user
Team: $41
per month, billed annually per user
Busniess: $59
per month, billed annually per user
Enterprise: Request Quote from Sales

Offerings

Pricing Offerings
LiveChat
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	LiveChat
Considered Both Products	LiveChat JA Joshua Alhat Operations Manager, Sales Chose LiveChat We had to move away from Intercom as it changed it pricing model and the pricing that it came to us with was out of our budget. LiveChat gave us a better product at a lesser price. Incentivized Helpful? RP Renan P Technical Support Engineer Chose LiveChat There are many other options available on the market and of course they are all competing against each other, however, LiveChat really shines more than the others due its simple user interface and the real-time typing that your user is doing on his side, we can easily see the … Incentivized Helpful? Helen Kinnear Client Success Team Manager Chose LiveChat Live chat provides customers with quicker replies than WhatsApp and ensures queries are either answered or passed on efficiently and effectively. Helpful? Tigran Petrosyan Risk Management Specialist Chose LiveChat I have not used other program similar to LiveChat, so it would be hard for me to answer this question. Incentivized Helpful? MD Mark DiNallo Service Director Chose LiveChat Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. … Incentivized Helpful? Verified User Analyst Chose LiveChat Ease of setup and use is very light and delightful on LiveChat. Quality of support provided by them is amazing. Admins can easily work on newly added features and functionality. Gives almost everything I need. Pleasurable in terms of doing business with them. This software is … Incentivized Helpful? Ashia Ackov Game Producer Chose LiveChat I haven't use ZenDesk in a few years so I can't remember any pros or cons there, they were both pretty easy to use from what I recall, but we just so happen to use LiveChat now because of the user interface and instant reports. Maybe, set-up for ZenDesk was easier. Incentivized Helpful? Cristina Gonzales Senior Manager Customer Care Chose LiveChat LiveChat is very similar to LiveAgent Incentivized Helpful? Verified User Account Manager Chose LiveChat We have also used WhatsApp Business, however this proved not to be as user friendly and we experienced several glitches and lost chats. However, WhatsApp Business does allow clients to contact us directly from a mobile app they are already likely to have and allows clients to … Incentivized Helpful? MP Michelle Penix Member Advocate Chose LiveChat This is the only job I have used a LiveChat type of program for customer service. The other employers I have worked for used phones or face to face contact in order to assist customers in the daily workplace. I believe the company chose to use LiveChat because of its efficiency … Incentivized Helpful? Verified User Professional Chose LiveChat Transfer chats from one agent to another. It also supports agent groups, where users can easily select the department they want to talk to. Shows basic information, such as country, IP address and visited pages. Helpful? Jason Shindler Director Of Technology Chose LiveChat These products don't load on the user's own web site and aren't as easy to use as LiveChat. We've been happy with Livechat and really haven't explored other options that much because it just works well. I wish there was a free open source product that worked well that we could … Incentivized Helpful? Dominic Johnson Sales Chose LiveChat We haven't used a similar product. Incentivized Helpful? Miguel Brito Dj, Emprendedor y Community Manager en Eventos CAR-YAN Chose LiveChat It is the first time that we've used a program of this type. Actually the result has been positive. It is very difficult to identify a problem, when the experience has been positive. We believe that this type of chat platform has the strength of contact with customers. That … Incentivized Helpful? Verified User Manager Chose LiveChat The software allowed us to leverage additional Sales Team activity from our web traffic - letting us increase engagement with customers and drive additional sales. The chat routing functions allowed me to segment traffic on particular pages to relevant parts of the sales team. … Incentivized Helpful? Marlon Seijas analista Chose LiveChat We only compare the utility for the business that is to say better for us at this time to address the concerns of our customer. According to this, the management will decide to brainstorm with the staff in charge of implementing or managing the chat. The personal responded and … Helpful? Jordan Linford Digital Marketing Director Chose LiveChat The other ones are good too, but ultimately it was the app and ease of use that lead us to LiveChat. Incentivized Helpful? Akinyinka Natasha Adeyinka Business intelligence analyst Chose LiveChat LiveChat is specifically a help desk tool and it does a good job around this niche market. Intercom tries to be a sales, help desk and marketing tool and isn't top-notch in any of these markets. LiveChat provides more support agent styled features than Intercom. Incentivized Helpful? Abiola Adeniyi Junior Software Developer Chose LiveChat While Userlike is now free, (it wasn't free when we used it), we had issues with navigating around this program as it's user interface wasn't self explanatory, and they didn't provide as much support resources like videos and article which Livechat provides. Incentivized Helpful? Suyi Harrison Iwalewe Co-founder Chose LiveChat Livechat had an easy to understand user interface; unlike User like whose user interface takes a while to get around.Livechat provides better analytics too. Incentivized Helpful? Chamakhe Maurieni CEO Chose LiveChat LiveChat has an attractive user console. Userlike's User console put us off.It was simply unattractive and took us a while to even get around. Helpful? Sue Farrance Head Of Customer Success Chose LiveChat I have used two other products that are similar but neither felt as straightforward as LiveChat, and some costs were prohibitive in themselves. Helpful?
Top Pros	Pro Web visitors Pro Customer care Pro Support team
Top Cons	Minus Mobile app Minus Smartphone app Minus Needs to improve

Best Alternatives
	LiveChat
Small Businesses	Gist Score 9.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives

User Ratings
	LiveChat
Likelihood to Recommend	8.1 (43 ratings)
Likelihood to Renew	10.0 (1 ratings)
Support Rating	7.3 (3 ratings)

User Testimonials
	LiveChat
Likelihood to Recommend	LiveChat We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues. Incentivized Verified User Anonymous Read full review
Pros	LiveChat The most important factor of Livechat is their own chat support, I had many requirement from the Sales Head, Support Head to implement features that I was unsure if the product could do. However, as I did the implementation one by one I constantly used the chat support which helped me step by step all the way. The UX of the product is pretty simple and intuitive to use. There are quite a few features that we could easily plug and play. We tried going to the market to find a solution that could help us but they did not have as many out of the box features and simple to use Their integration between LiveChat and Chatbot is pretty seamless and since both of them are from the same company, it's works pretty well. Incentivized JA Joshua Alhat Operations Manager, Sales Read full review
Cons	LiveChat It has a limited amount of agents, so when you have many customer care employees during one shift it is hard to manage the quantity of active agents. When system is overloaded and many customers are waiting in a queue it starts to works slowly (sometimes the program even lags) and you need to refresh the system to write a message. Occasionally when you open a new tab, you might lose your current conversation. Incentivized Tigran Petrosyan Risk Management Specialist Read full review
Support Rating	LiveChat The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone. Incentivized MP Michelle Penix Member Advocate Read full review
Alternatives Considered	LiveChat Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users. Incentivized MD Mark DiNallo Service Director Read full review
Return on Investment	LiveChat We have a small team so the overall impact is that it is easy for one or two employees to handle a large number of tickets without hiring more people. Plus, you can use this software remotely, save a ton on traveling to and from and office. Incentivized Ashia Ackov Game Producer Read full review
ScreenShots	LiveChat Screenshots