LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage…
$25
per month per user
TIBCO BusinessEvents
Score6.3 out of 10
N/A
Enterprises are surrounded by hundreds of thousands of events that occur continuously. Hidden amongst them can be stalled business processes, opportunities for value creation, potential fraud, dissatisfied customers, failing equipment, and more. TIBCO BusinessEvents® proactively identifies these critical events, responds intelligently in real-time to navigate the fast-moving business environments and optimize outcomes. Decision-making in businesses requires a comprehensive…
We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
TIBCO BusinessEvents is part of the CEP (Complex Event Processing) family, this means that it fits perfectly in all those scenarios where a correlation between incoming events is required. Where a stateful process is necessary. It does not fit well for a kind of Process Orchestrator scope, where simple events are coming in, and there is a well-defined behavior the system, would have on incoming request, and no particular reason to use a rule engine and its complexity. Anyway, there are particular cases where BusinessEvents would be a good actor in orchestrating a portion of CEP solutions activities
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The most important factor of Livechat is their own chat support, I had many requirement from the Sales Head, Support Head to implement features that I was unsure if the product could do. However, as I did the implementation one by one I constantly used the chat support which helped me step by step all the way.
The UX of the product is pretty simple and intuitive to use. There are quite a few features that we could easily plug and play. We tried going to the market to find a solution that could help us but they did not have as many out of the box features and simple to use
Their integration between LiveChat and Chatbot is pretty seamless and since both of them are from the same company, it's works pretty well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It allows us to build rule-based model-driven application, to collect, filter, analyze, correlate various business events in our real-time event flow
It makes various business applications/components easy to integrate (loosely decoupled but chained via the events flow) together
Its distributed rule engine and embedded in-memory data grid (ActiveSpace) gives us a lot of flexibility and room to play with a large amount of rules and data with high performance
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It has a limited amount of agents, so when you have many customer care employees during one shift it is hard to manage the quantity of active agents.
When system is overloaded and many customers are waiting in a queue it starts to works slowly (sometimes the program even lags) and you need to refresh the system to write a message.
Occasionally when you open a new tab, you might lose your current conversation.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Better integration with R versions and better debug for R-scripts in Spotfire. There are inconsistencies in syntactic expressions accepted by R-studio and not accepted in Spotfire. Accelerating the debug would be awesome. Having a command like View (data frame) that directly output in the dashboard would be a great accelerator.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
TIBCO Business Events is one of the best in business and very well suitable for organization like ours where there are large volumes of data that need to be processed on daily basis. It helps in real time monitoring of data and supports writing complex rules which makes it easier to get the work done. It also helps in fraud detection by identifying suspicious activities and integrate with other systems for a comprehensive view.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I was not part of evaluation of the products in this space in my organization. But I feel BE is better in terms of RIO if compared with some commercial products from Orcle, IBM and SAP. I strongly feel difficulty in using cloud native features is one big shortcoming in current product offering. This will tend customer like us to explore options that are well suited with ur cloud first vision.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have a small team so the overall impact is that it is easy for one or two employees to handle a large number of tickets without hiring more people. Plus, you can use this software remotely, save a ton on traveling to and from and office.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
