What users are saying about
115 Ratings
This review does not include a rating.
115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
This review does not include a rating.

Likelihood to Recommend

LiveChat

We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.
Shafiq Ahmed | TrustRadius Reviewer

Velaro Live Chat

No answers on this topic

Pros

LiveChat

  • It allows to mange full customer support process to see how many customer care specialists online.
  • If there are no customer care specialists in the system (this can occur primarily in the night shifts) LiveChat allows customer to get a ticket and ask a question. When the [actual] customer care specialists are back they can answer the question and send it to the email that was provided on ticket.
  • It allows to supervise the conversation between your specialists and the customer. For example, if there is a problematic situation or there is a new employee in the customer care department and you want to rate their writing skills you can enter and see their past chats and how they managed to answer questions that were given them by the customers.
  • It allows to transfer chats between agents. This can help you if the customer chose the wrong group for asking a question.
  • It gives an opportunity to write direct messages to your clients when they are online.
  • It allows customer care specialists to tag chats. This can help you to understand from which section customers have most questions and include them in the F.A.Q of your website.
Tigran Petrosyan | TrustRadius Reviewer

Velaro Live Chat

No answers on this topic

Cons

LiveChat

  • Price point is a little on the high side, making it difficult for some small businesses to justify.
  • When monitoring chats from a manager standpoint, there seems to be an inherent delay; it does not appear to be instantaneous.
  • Very minor, but the chat widget sound options can be annoying, and wish there were more available options in order to allow employees to differentiate their own sessions if their desks are near one another.
Mark DiNallo | TrustRadius Reviewer

Velaro Live Chat

No answers on this topic

Support Rating

LiveChat

LiveChat 7.3
Based on 3 answers
The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.
Michelle Penix | TrustRadius Reviewer

Velaro Live Chat

No score
No answers yet
No answers on this topic

Alternatives Considered

LiveChat

I haven't use ZenDesk in a few years so I can't remember any pros or cons there, they were both pretty easy to use from what I recall, but we just so happen to use LiveChat now because of the user interface and instant reports. Maybe, set-up for ZenDesk was easier.
Ashia Ackov | TrustRadius Reviewer

Velaro Live Chat

No answers on this topic

Return on Investment

LiveChat

  • LiveChat has improved the time spent addressing issues and complaints posed to the customer support team by website visitors and website alike.
  • It has saved us financial resource both in terms of the number of customer support agent we need to maintain and how we do not need to engage new employees in any form of specialized, formal training to introduce them to.
  • Overall,because we are able to respond to customer queries faster thanks to LiveChat and due to the multiple integration option it provides my team, LiveChat has directly led to increase sales conversion.
Abimbola Kolor | TrustRadius Reviewer

Velaro Live Chat

No answers on this topic

Screenshots

Pricing Details

LiveChat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LiveChat Editions & Modules

Edition
Starter$161
Team$331
Busniess$501
EnterpriseRequest Quote from Sales
  1. per seat/month
Additional Pricing Details

Velaro Live Chat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Velaro Live Chat Editions & Modules

Additional Pricing Details

Add comparison