LivePerson Conversational Cloud vs. OpenAI API Platform

Liveperson LiveEngage is good for larger deployments with lots of agents, and where the rollout plan is broad with respect to the visitors who you will be targeting. It allows you to manipulate more of the data for reporting than many other platforms. The premium cost and some drawbacks with configuring smaller groups might make it lose some appeal for smaller companies or deployments.

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For smaller organizations that run lean and would like to get to deploy a solution quickly. This is a solution that is easy and quick to develop. It has a good amount of customization. However, for advanced customization this might not be a good solution. I suggest experimenting with OpenAI API and then if the experimentation is successful then it is a good idea to optimize and try other LLM models.

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• Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
• Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
• The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.

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• The developer experience is top notch. Their SDKs are super easy to use
• Organization and project billing separation. You know where everything was consumed.
• Playground. The playground is super useful to prototype without writing a single line of code

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• There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
• It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
• There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

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• Restrictions are sometimes too strong

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LivePerson has been a great tool for our company and everything is customized. We can customize everything from the canned responses, operator surveys, and customer surveys. We receive a lot of positive information from our customers; and to be able to provide technical support of the website as well as status information for already placed orders is awesome

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Easy to setup, develop and deploy. The payload for the API is simple and has all the inputs required for simple projects. There are a good number of options of LLM models to optimize for speed, cost or quality of the answers. A larger token input might improve the overall usability.

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I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.

Anthropic is only the best for coding and its really really expensive. So, if you're not making a coding app, I would stay away from it. On the other hand, Gemini models are dirt cheap but come with a bit of performance limitations, so i would use it for big volume non sofisticated use cases. The OpenAI API platform excels at providing best in class performance models, at not outrageous anthropic-like pricing.

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• This has definitely helped me monitor my own call volumes and helped me learn the best times to connect.
• Tenfold has also saved me significant time using the 'click-to-dial' feature.
• I still remain frustrated that some of the integration with Salesforce isn't as seamless as it could (or imi should) be; however overall it's still a valuable addition to my business tools.

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• Big question about functionality

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