LiveVault vs. OpenText Data Protector

Our company was originally with VaultLogix which was taken over by LiveVault. The transition to the new product was not as smooth as expected and presented us with issues especially with a restore. Restore and what files needed to be included in the backup policy were not communicated to us correctly and it was not until a customer's server failed that we found out we couldn't do a restore because we were missing files that were needed for a complete restore.

I don't believe it works very well for backups of virtual servers. Installation of the product is user-friendly.

Incentivized

Well suited: scenarios with very specific backups schedules; backups saved in tape libraries. Less appropriate: environments with older Operational Systems and older hardware, such as tape libraries.

Incentivized

• Easy to install the client piece.
• Easy to setup the backup policies.
• Data encryption and security.

Incentivized

• It is very reliable on the server side to provide a trustworthy back end.
• The install was simple and provided an easy way to install and backup Unix servers.
• The support was always helpful and responded quickly.

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• It does not play very well with virtual servers.
• Support is not always responsive.
• Issues with failed backups have cost our company time and money.

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• Increase the range of support for new platforms.
• Improve the attention of support cases in terms of speed of attention.
• Keep me better informed of the latest solution updates.

Incentivized

It was just not a good fit for our organization. We have an EMC SAN, Data Domain backup storage, and VMWare. Without any other HP software or hardware in our environment I do not see the need to continue using a product that is not well integrated with our other brands

Incentivized

Very easy to use. What needs to improve is to make it easier to configure some integrations and features, such as office 365 integration, acropolis integration, block change-based backup, etc. Despite we have documentation, even following all the steps, the integration is hard to implement or doesn't work in the end.

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The Reporting-Server and the Reports depend on the settings.

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It is the weak point of this software, although it is improving little by a little. The first level of support does not solve almost anything until you move on to a higher level that is more involved.

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Pick one person to help you through the process.

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LiveVault is the only product we have used. The reason is that we chose it initially was the fact you can restore individual files. Also that the data is transferred offsite to a secure data center and data is backed up again, providing a second offsite copy.

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When selecting a backup solution for our virtual environment we chose HP Data Protector for its cost savings in licensing, our familiarity with the software and the ability to backup to disk, tape or both with the standard installation.

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Here the license model from the Micro Focus Data Protector and DP4CW should merge. It causes argumentation problems if you license two products here.

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We use the tool in different installations and combinations of functions and hardware.

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The professional services had some details of low promptness in the attention of cases.

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• LiveVault has initially cost us more labor time than we anticipated for our IT staff.
• Installing cloud backup has given us a piece of mind that our data and our customer's data is safe.

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• Positive impact. I have not worked with HP Data Protector enough to provide the ROI. It simply worked when we needed it to.

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