Don't buy it
November 20, 2015

Don't buy it

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with HP Data Protector

HP Data Protector was being used for back ups.
  • Nothing it is an average product.
  • Tech support - every person I spoke with had a different idea on how to fix a problem. Many times they caused the problem resulting in double or triple work.
  • I had to work 70 hours week to manage this product.
I would chose Networker over HP Data Protector.
Ask about tech support and set reasonable expectations.

Micro Focus Data Protector Feature Ratings

Universal recovery
Instant recovery
Recovery verification
Business application protection
Multiple backup destinations
Incremental backup identification
Backup to the cloud
Deduplication and file compression

Using HP Data Protector

5 - backups and data retention
3 - basic networking and understanding of backups
  • Backing up to tape
  • Restoring back ups
  • Off site retention
  • Possible lab back ups
The product did not do what it was expected to do. Networker did a better job.

Evaluating HP Data Protector and Competitors

Yes - Networker was unstable at the time
  • Price
  • Product Usability
  • Positive Sales Experience with the Vendor
Price - it was cheaper.
Would not have bought it, and would have wanted a better demo

HP Data Protector Implementation

Pick one person to help you through the process.
Yes - set up then job build
Change management was a major issue with the implementation - Not to have chosen HP Data Protector.
  • Wrong setting on tape back ups
  • Having to recreate jobs multiple time due to tech support disagreeing on how they should be set up
  • Having to start and stop jobs

HP Data Protector Support

Every time you got a new person they said the last guy did it wrong and we would have to change everything.
Good followup
Problems get solved
Support cares about my success
Slow Resolution
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
Yes - we needed to get help quickly
Yes - The main drive became corrupt and it took me being on the phone round the clock to get it fixed.
When the drive became corrupt no one had ever had this problem before. I literally followed the sun around the planet from help center to help center until I got the main guy who developed it in Europe and they fixed the problem.

Using HP Data Protector

Every time you create a job it has to be a stand alone and can't step on another one.
Like to use
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Lots to learn
  • The GUI was very simple
  • Each job had to be created and could not step on the other it was a logical nightmare.
  • Plus we had to update twice to get some of the functions we needed.