Don't buy it
November 20, 2015
Don't buy it

Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with HP Data Protector
HP Data Protector was being used for back ups.
Pros
- Nothing it is an average product.
Cons
- Tech support - every person I spoke with had a different idea on how to fix a problem. Many times they caused the problem resulting in double or triple work.
- I had to work 70 hours week to manage this product.
OpenText Data Protector Feature Ratings
Using HP Data Protector
5 - backups and data retention
3 - basic networking and understanding of backups
- Backing up to tape
- Restoring back ups
- Off site retention
- None
- Possible lab back ups
Evaluating HP Data Protector and Competitors
Yes - Networker was unstable at the time
- Price
- Product Usability
- Positive Sales Experience with the Vendor
Price - it was cheaper.
Would not have bought it, and would have wanted a better demo
HP Data Protector Implementation
- Implemented in-house
Yes - set up then job build
Change management was a major issue with the implementation - Not to have chosen HP Data Protector.
- Wrong setting on tape back ups
- Having to recreate jobs multiple time due to tech support disagreeing on how they should be set up
- Having to start and stop jobs
HP Data Protector Support
Pros | Cons |
---|---|
Good followup Problems get solved Support cares about my success | Slow Resolution Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
Yes - we needed to get help quickly
Yes - The main drive became corrupt and it took me being on the phone round the clock to get it fixed.
When the drive became corrupt no one had ever had this problem before. I literally followed the sun around the planet from help center to help center until I got the main guy who developed it in Europe and they fixed the problem.
Using HP Data Protector
Pros | Cons |
---|---|
Like to use | Difficult to use Requires technical support Not well integrated Inconsistent Slow to learn Cumbersome Lots to learn |
- The GUI was very simple
- Each job had to be created and could not step on the other it was a logical nightmare.
- Plus we had to update twice to get some of the functions we needed.
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