9 Reviews and Ratings
7 Reviews and Ratings
For the price and the features available, Localytics is one of the best options. It is more robust in areas that we don't need it to be and overall there could be simpler flows for sending push notifications or performing actions that you need to do every week. Also, the data it sends back on how push notifications perform is basically useless. There needs to be more explanation on the impact notifications have on users. The data would always say that notifications drove less engagement but we would see engagement go up every time we sent a notification.Incentivized
It is my absolute recommendation for anyone at a multi-location, brick-and-mortar business that is consumer-focused. I haven't demoed any other tools that could come close to meeting the needs that I would have either at my previous agency role for clients or currently at my client-side job. However, not all companies that have a footprint/distribution in multiple areas are suited; I had a brewery client with a presence in multiple states (their products were in stores and salespeople were staffed in the area), but given MomentFeed's basis in listing data around physical locations, there wasn't a real way that the product could have accommodated. Cases like that are a square peg/round hole situation.Incentivized
Great web interface which provides a couple of levels of pivoting and filtering of dataStraight-forward integration for simpler use casesAccess to raw data through S3 for use in your own data pipelineIncentivized
Central platform format - great for multi-unit brands.Versatile when using for multiple pages and corresponding channels.Incentivized
The biggest thing I would like to see with Localytics is the capability for more correlations. The limited amount of correlations available does restrict the type of analyses that could be done with the data.An easier interface to move data into Microsoft Excel would be very useful, rather than creating annoying workarounds.More/better automatically scheduled reporting, as well as an Excel plug-in to access the data rather than being restricted to the Localytics interface.
More reporting options. There is a wealth of data able to be reported around just one Facebook page; now imagine the type of data you have available to analyze across dozens, hundreds, or even thousands of local pages. They already do a good job of showing some valuable insights (and providing every other metric they can via spreadsheet exports) but I think there's pretty much an endless array of possibilities beyond what they have. I suppose that's a slippery slope though.Some minor UI/UX issues. Some fields operate weirdly, some buttons may act funky, or the platform may not remember your location group selection when you move from one part of the product to another. Easily overlooked, however.Social media publishing is sometimes delayed and may go out a handful of minutes after you intended. Not a problem in most cases, but I'd schedule natively or with another tool if you're depending on a post to go out at an exact moment.Incentivized
There is a lot of competition. I would renew if there isn't anything more exceptional that would justify the re-coding and implementation load costs
It would take several weeks to hear back from the billing team. It took 3 months to resolve an invoice last year. Their technical support is very responsive. I would typically get a response in under 24 hrs.Incentivized
Support has been perfect. This company has an awesome culture as well Incentivized
We have not used other products but are going to start exploring making a switch to a new platform.Incentivized
I have not personally used Yext, but after a couple demos I didn't find that it fit the needs of my past clients or current company as much as MomentFeed could; I had also heard horror stories about how Yext effectively holds listing data hostage or simply removes it once you are no longer a customer.Incentivized
Was our first provider of user-level event dataAllows for many users to easily answer their own questions before making requests of the data teamRaw data dumps gave the data team the ability to provide more in-depth analyses.Incentivized
Increased star-ratings=increase in click-thru rates.Increased star-ratings=increase in sales.Incentivized