LogMeIn Rescue vs. mRemoteNG

Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.

Incentivized

Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows. Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.

Incentivized

• LogMeIn Rescue does a great job of allowing access to our clients computer screens.
• LogMeIn Rescue does a great job of allowing me as an admin to monitor my technicians.
• LogMeIn Rescue does a great job of allowing me as an admin to pull daily, weekly and monthly stat reports.
• LogMeIn Rescue does a great job of allowing me as an admin to view my technician's chat logs.

Incentivized

• Easy to organize and group servers.
• Many different protocols for remote access.
• The ability to make use of external applications for non-directly supported protocols.
• Servers can inherit settings from nodes above so you can set up properties once making adding new servers/devices very quick.
• Easy to export and share config with new team members (be mindful of what you do with passwords though).

Incentivized

• one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
• more documentation for apple users
• never could record a session, all the time was a permissions issue, don't know how to do it

Incentivized

• The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.
• It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.

Incentivized

It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing

Incentivized

I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner.

Incentivized

Because it is easy to use once installing. The interface is very intuitive and there are help files available for anyone needing further set up assistance. For someone who is currently overwhelmed with managing too many things in too many places, mRemote simplifies this and puts the power back in the administrators hands with their intuitive interface.

Incentivized

Log me in has never failed me

Incentivized

no complaints

Incentivized

I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console

Incentivized

Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.

Incentivized

Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.

Incentivized

Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.

Incentivized

Every now and then I do look to see if there is any other software that can bring together multiple remote access protocols in a single interface that can contain multiple connections to remote devices with image scaling to mage use of a windowed interface and have yet to find an alternative that does all that but doesn't cost a huge amount. Don't get me wrong I would happily pay for an alternative that could provide an overall better, more convenient experience, but I have yet to find one that has made me think it's worth jumping ship from mRemoteNG.

Incentivized

it's perfect

Incentivized

• It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
• Increase FCR "First Call Resolution" if you have this within your SLA
• Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.

Incentivized

• Very easy to hand over connections to new starters.
• Having multiple remote protocols in one place is a massive time saver.

Incentivized