What users are saying about
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Top Rated
242 Ratings
3 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

mRemoteNG

Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows.Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.
John Robinson | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
mRemoteNG
8.7
Screen sharing
LogMeIn Rescue
9.6
mRemoteNG
File transfer
LogMeIn Rescue
8.6
mRemoteNG
Instant message
LogMeIn Rescue
8.3
mRemoteNG
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.2
mRemoteNG
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
mRemoteNG
Over-the-Internet remote session
LogMeIn Rescue
9.1
mRemoteNG
Initiate remote control from mobile
LogMeIn Rescue
7.7
mRemoteNG
Remote management of servers & workstations
LogMeIn Rescue
8.9
mRemoteNG
9.0
Remote Active Directory® management
LogMeIn Rescue
8.2
mRemoteNG
8.0
Centralized management dashboard
LogMeIn Rescue
8.0
mRemoteNG
Session record
LogMeIn Rescue
8.8
mRemoteNG
Annotations
LogMeIn Rescue
8.5
mRemoteNG
Monitoring and Alerts
LogMeIn Rescue
7.4
mRemoteNG
Multi-platform remote control
LogMeIn Rescue
8.9
mRemoteNG
9.0

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

mRemoteNG

  • Tabbed Views. Each server remote desktop is viewed in its own separate tab, similar to a web browser. This makes it much quicker and easier to switch between them than using separate windows.
  • Storing credentials. You can configure it with log on credentials for each system, saving time on accessing as you don't need to enter a password each time.
  • Multiple connection types. I use the traditional RDP the most, but mRemoteNG allows many different connection types, similar to Putty.
John Robinson | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

mRemoteNG

  • The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.
  • It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.
John Robinson | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

mRemoteNG

No score
No answers yet
No answers on this topic

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

mRemoteNG

No score
No answers yet
No answers on this topic

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

mRemoteNG

No score
No answers yet
Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.
John Robinson | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

mRemoteNG

mRemoteNG is far more useful than LogMeIn when on the same network, or VPN as the servers, as it allows multiple server screens open in multiple tabs. LogMeIn is much more useful when working out of the office for its ability to connect anywhere, but each system accessed is in a separate window making navigation a little tricky. Sometimes I use them in tandem however, LogMeIn to access a machine in my network, then mRemoteNG to access multiple machines from there!
John Robinson | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

mRemoteNG

  • Unquantifiable, really. It has definitely saved me time, and while each day it might not be much, over the course of a year I'm sure it has made an impact to my productivity level overall.
John Robinson | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

mRemoteNG

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
mRemoteNG
9.0

Likelihood to Renew

LogMeIn Rescue
8.9
mRemoteNG

Usability

LogMeIn Rescue
8.7
mRemoteNG

Reliability and Availability

LogMeIn Rescue
9.1
mRemoteNG

Performance

LogMeIn Rescue
9.1
mRemoteNG

Support Rating

LogMeIn Rescue
7.8
mRemoteNG

Implementation Rating

LogMeIn Rescue
6.4
mRemoteNG

Scalability

LogMeIn Rescue
9.1
mRemoteNG

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