TrustRadius
LogMeIn is a great tool for any IT professional
https://www.trustradius.com/remote-desktopLogMeIn RescueUnspecified8.1210101
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Updated February 20, 2019

LogMeIn is a great tool for any IT professional

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogMeIn Rescue

Out IT department uses LogMeIn. Our company has 7000 end users most of which are remote users. We use it many times a day assisting people working across the U.S. in many different environments. I have used several remote tools, but LogMeIn is the one I prefer.
  • The ability to work on a machine remotely and be able to restart the computer and reconnect without having to go through the connection process again.
  • The ability to copy files to or from a computer.
  • Being able to watch the end user and evaluate if something they are doing or are not doing could be causing the issue.
  • I would like the ability to be able to lock the end user's keyboard while on the computer. Many times they hit keys or move their mouse which can delay my being able to give the best support possible.
  • Very easy to use and a quick way to get our end users working again.
ConnectWise is just terrible in many, many ways.
It is very easy to use not just for the technician but for the end user too.

LogMeIn Rescue Feature Ratings

Screen sharing
9
File transfer
9
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
4
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

Using LogMeIn Rescue

20 - We do mostly helpdesk support
1 - not a lot of support needed
  • remote support for installing software packages
  • remote support for troubleshooting numerous issues
  • training remote users in numerous systems
  • anyway I've used it doesn't appear unexpected or innovative to me
  • I am trying to get my organization to allow us to use it with mobile devices
I don't have a lot of control over this in my organization, but myself and my coworkers have and continue to give management feedback on why we need this to continue to do our jobs effectively

Evaluating LogMeIn Rescue and Competitors

  • Product Features
  • Product Usability
I didn't have input on purchasing this product but it does have a good reputation
I don't think I would change anything

LogMeIn Rescue Implementation

Again I wasn't included in the implementation
  • I was not in the company when it was implemented

LogMeIn Rescue Training

Configuring LogMeIn Rescue

There has been some customization done, but I was not involved in that

LogMeIn Rescue Support

I've never had to call so support has to be good
ProsCons
Quick Resolution
Good followup
Knowledgeable team
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Problems left unsolved
Need to explain problems multiple times
I only report the issues to my manager and she takes care of it, but I don't really remember any issues to speak of

Using LogMeIn Rescue

I just never have an issue using it...unless of course the end user doesn't have a network connection(obviously)
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The entire system is very easy to use both for the technician and the end user
  • I haven't seen anything difficult or cumbersome about Logmein Rescue

LogMeIn Rescue Reliability

it's perfect
Log me in has never failed me
no complaints

Integrating LogMeIn Rescue

Relationship with LogMeIn, Inc.

I haven't worked with the vendor directly
I haven't worked with the vendor directly

Upgrading LogMeIn Rescue