LogMeIn is a great tool for any IT professional
Updated February 20, 2019
LogMeIn is a great tool for any IT professional
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
Out IT department uses LogMeIn. Our company has 7000 end users most of which are remote users. We use it many times a day assisting people working across the U.S. in many different environments. I have used several remote tools, but LogMeIn is the one I prefer.
- The ability to work on a machine remotely and be able to restart the computer and reconnect without having to go through the connection process again.
- The ability to copy files to or from a computer.
- Being able to watch the end user and evaluate if something they are doing or are not doing could be causing the issue.
- I would like the ability to be able to lock the end user's keyboard while on the computer. Many times they hit keys or move their mouse which can delay my being able to give the best support possible.
- Very easy to use and a quick way to get our end users working again.
- ConnectWise Automate (formerly LabTech)
ConnectWise is just terrible in many, many ways.
LogMeIn Rescue by GoTo Feature Ratings
Using LogMeIn Rescue
20 - We do mostly helpdesk support
1 - not a lot of support needed
- remote support for installing software packages
- remote support for troubleshooting numerous issues
- training remote users in numerous systems
- anyway I've used it doesn't appear unexpected or innovative to me
- I am trying to get my organization to allow us to use it with mobile devices
Evaluating LogMeIn Rescue and Competitors
Not Sure
- Product Features
- Product Usability
I didn't have input on purchasing this product but it does have a good reputation
I don't think I would change anything
LogMeIn Rescue Implementation
- I was not in the company when it was implemented
LogMeIn Rescue Training
- Self-taught
Very easy to learn without training
Configuring LogMeIn Rescue
No I don't
nothing further no
LogMeIn Rescue Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team No escalation required Immediate help available Support cares about my success Quick Initial Response | Problems left unsolved Need to explain problems multiple times |
I only report the issues to my manager and she takes care of it, but I don't really remember any issues to speak of
Using LogMeIn Rescue
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The entire system is very easy to use both for the technician and the end user
- I haven't seen anything difficult or cumbersome about Logmein Rescue
Yes, but I don't use it
LogMeIn Rescue Reliability
Integrating LogMeIn Rescue
- I'm unaware
- not that I am aware of
- File import/export
Relationship with LogMeIn, Inc.
Upgrading LogMeIn Rescue
- I don't know
- I don't know