Connect Remotely when other programs fail, but watch out for the overly expensive subscription price!
September 24, 2021
Connect Remotely when other programs fail, but watch out for the overly expensive subscription price!
Score 4 out of 10
Vetted Review
Overall Satisfaction with LogMeIn Rescue
We use LogMeIn Rescue to connect to certain clients' computers when other programs sometimes fail to install or connect. We start with the free alternatives - "Remote Utilities" & "Anydesk" if they fail to work, we switch over to LogMeIn Rescue.
- LogMeIn Rescue is great at connecting through hardware and software firewalls
- LogMeIn Rescue has great support for multiple platforms
- LogMeIn Rescue gives a nice smooth frame rate of the remote system
- LogMeIn Rescue's subscription price is VERY expensive (currently $108/mo + $37/mo for mobile access)
- Return on investment has not been great - mainly due to the monthly subscription cost
- LogMeIn Rescue does work in scenarios where alternative products fail
LogMeIn Rescue's best quality is its ability to connect to platforms and through network firewalls when the others fail. When we NEED to connect to a system that the alternative programs fail to do, LogMeIn Rescue usually works.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
No
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
No
Did implementation of LogMeIn Rescue by GoTo go as expected?
Yes
Would you buy LogMeIn Rescue by GoTo again?
No
LogMeIn Rescue by GoTo Feature Ratings
Using LogMeIn Rescue
4 - Remote Support for multiple clients' computers and servers.
4 - IT Techs are familiar with firewalls, ports, and good phone skills.
- Remote support
- Long distance server troubleshooting
- Easy access to rural client's computers
- When alternative programs fail to make a connection past corporate firewalls, LogMeIn Rescue usually succeeds.
- We could use LogMeIn Rescue in house to connect to other workstations without having to walk over to them.
Evaluating LogMeIn Rescue and Competitors
- Product Usability
LogMeIn Rescue routinely makes successful connections to remote computers through corporate firewalls where other programs fail.
I wouldn't change anything.
LogMeIn Rescue Implementation
- Implemented in-house
Change management was minimal - Keep an eye out how much you actually use the product over the free alternatives, and make sure your ROI is satisfactory with such a high subscription price.
- Logging in to our LogMeIn Rescue account on multiple systems
LogMeIn Rescue Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No, I did not purchase premium support as the base monthly subscription price is already over $100/mo.
No, I can not.
Using LogMeIn Rescue
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | Do not like to use |
- Tutoring people on how to do things on their computers via screen sharing
- Successfully connecting to almost all computers through tough corporate firewall solutions
- Accessing screen display options requires way to many clicks
Yes, but I don't use it