Connect Remotely when other programs fail, but watch out for the overly expensive subscription price!
September 24, 2021

Connect Remotely when other programs fail, but watch out for the overly expensive subscription price!

Michael Craven | TrustRadius Reviewer
Score 4 out of 10
Vetted Review

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn Rescue to connect to certain clients' computers when other programs sometimes fail to install or connect. We start with the free alternatives - "Remote Utilities" & "Anydesk" if they fail to work, we switch over to LogMeIn Rescue.

Pros

  • LogMeIn Rescue is great at connecting through hardware and software firewalls
  • LogMeIn Rescue has great support for multiple platforms
  • LogMeIn Rescue gives a nice smooth frame rate of the remote system

Cons

  • LogMeIn Rescue's subscription price is VERY expensive (currently $108/mo + $37/mo for mobile access)
  • Return on investment has not been great - mainly due to the monthly subscription cost
  • LogMeIn Rescue does work in scenarios where alternative products fail
LogMeIn Rescue's best quality is its ability to connect to platforms and through network firewalls when the others fail. When we NEED to connect to a system that the alternative programs fail to do, LogMeIn Rescue usually works.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

No

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

No

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

No

LogMeIn Rescue is great if you have a High Volume of remote systems you need to connect to. Otherwise, it is not worth the monthly subscription price of over $100/mo, especially with free options such as "Remote Utilities" & "Anydesk," which also work with a variety of platforms.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
10
File transfer
9
Over-the-Internet remote session
10
Session record
9
Monitoring and Alerts
7
Multi-platform remote control
9

Using LogMeIn Rescue

4 - Remote Support for multiple clients' computers and servers.
4 - IT Techs are familiar with firewalls, ports, and good phone skills.
  • Remote support
  • Long distance server troubleshooting
  • Easy access to rural client's computers
  • When alternative programs fail to make a connection past corporate firewalls, LogMeIn Rescue usually succeeds.
  • We could use LogMeIn Rescue in house to connect to other workstations without having to walk over to them.
The subscription price is just WAY too much for such little extra connection abilities compared to free alternatives.

Evaluating LogMeIn Rescue and Competitors

  • Product Usability
LogMeIn Rescue routinely makes successful connections to remote computers through corporate firewalls where other programs fail.
I wouldn't change anything.

LogMeIn Rescue Implementation

Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
Change management was minimal - Keep an eye out how much you actually use the product over the free alternatives, and make sure your ROI is satisfactory with such a high subscription price.
  • Logging in to our LogMeIn Rescue account on multiple systems

LogMeIn Rescue Support

When LogMeIn Rescue doesn't work right, it is hard to find answers - their knowledge base is lacking.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
No, I did not purchase premium support as the base monthly subscription price is already over $100/mo.

Using LogMeIn Rescue

The interface is simple and well laid out, but it lacks easy access to frequent options and functions.
ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
Do not like to use
  • Tutoring people on how to do things on their computers via screen sharing
  • Successfully connecting to almost all computers through tough corporate firewall solutions
  • Accessing screen display options requires way to many clicks

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