What users are saying about
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Top Rated
219 Ratings

LogMeIn Rescue

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Top Rated
219 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg profile photo

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.2
Screen sharing
LogMeIn Rescue
9.4
File transfer
LogMeIn Rescue
8.5
Instant message
LogMeIn Rescue
8.0
Secure remote access with Smart Card authentication
LogMeIn Rescue
7.1
Access to sleeping/powered-off computers
LogMeIn Rescue
7.2
Over-the-Internet remote session
LogMeIn Rescue
8.8
Initiate remote control from mobile
LogMeIn Rescue
7.6
Remote management of servers & workstations
LogMeIn Rescue
8.3
Remote Active Directory® management
LogMeIn Rescue
7.5
Centralized management dashboard
LogMeIn Rescue
7.9
Session record
LogMeIn Rescue
8.6
Annotations
LogMeIn Rescue
8.2
Monitoring and Alerts
LogMeIn Rescue
8.3
Multi-platform remote control
LogMeIn Rescue
8.8

Pros

LogMeIn Rescue

  • The customer at the other end is in control of giving access to their system. It is not a free anytime access to their system even if you have connected before.
  • The technician, after getting access, can switch between monitors on the remote system to access windows popping in different monitors.
  • You can perform a remote reboot and still connect without the customer intervention once the authorization has been given. This is helpful when you are doing a remote software installation that requires multiple system reboot.
  • You can get the remote system configuration information without invoking the command window on their side.
No photo available

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler profile photo

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.2
Based on 14 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale profile photo

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle profile photo

Support

LogMeIn Rescue

LogMeIn Rescue 8.4
Based on 24 answers
I have had any easy time calling in to receive help, and every one of their employees are very receptive to the customer's needs. I wouldn't want to speak to any other customer support desk in regards to their remote software, they rock and do an awesome job! I'm so glad to be on the same team as them and provide customers with the LogMeIn experience!
Kellie Myers profile photo

Alternatives Considered

LogMeIn Rescue

I prefer LogMeIn over TeamViewer because it performs better. When I dial in with a customer, there is no latency in the connection, and I am able to start the program as a service, which allows me to take control even when there are UAC prompts on the screen. The chat window is also better, as is the file transfer. I think the overall performance of LogMeIn is better.
Amber Lesperance profile photo

Return on Investment

LogMeIn Rescue

  • LogMeIn Rescue gives us great flexibility with our support objectives. We don't use it as our primary remote access tool but knowing that we have it at our disposal is very important for users without LogMeIn Pro installed.
  • Before using LogMeIn Rescue, support was done over the phone for remote employees and it's lead to a much faster response/fix time for issues.
  • I believe LogMeIn Rescue has improved our customer service and given much more flexibility in our support options as well.
  • LogMeIn Rescue serves a specific purpose very well. That is, supporting people remotely when you don't manage their hardware.
Andrew Seavey profile photo

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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