TrustRadius

LogMeIn Rescue

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Rescue
Score 8.3 out of 10
N/A
LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…
$1,299
per year
Pricing
LogMeIn Rescue
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
LogMeIn Rescue
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
LogMeIn Rescue
Considered Both Products
LogMeIn Rescue
Verified User
Engineer
Chose LogMeIn Rescue
LogMeIn Rescue was definitely more rudimentary than Teams. The fact that Teams already helps to coordinate meetings and organize my calendar allows for Teams to be an all-in-one tool to allow for proper screen sharing and remote capabilities with the handy mic tool. …
Verified User
Technician
Chose LogMeIn Rescue
Ease of use, supports PC and Mac. Does not support Chromebooks.
Verified User
Professional
Chose LogMeIn Rescue
Rescue is faster for sure and is very stable. I do like the ability to use Splashtop from my phone/tablet if I have to.
LogMein provides easy way to connect with your end-user and provided needed assistance, other do the same but this is a much better solution in my view.
Verified User
Employee
Chose LogMeIn Rescue
They have feature parity for those items we're are interested in. LogMeIn however is more enterprise focused which is a benefit for integration with our support infrastructure. Our techs also have more experience with the product than with Team Viewer. It fits better with our …
Kenneth Cameron | TrustRadius Reviewer
Kenneth Cameron
Principal Managing Partner
Chose LogMeIn Rescue
2 of the 3 were good, maybe as good as Rescue. One was horrible and we were worse off than before we used it. Our bottomline is all things being equal, we would prefer to work with one company's products and we have had no issues with any of Logmein.
Verified User
Employee
Chose LogMeIn Rescue
Haven't really used any other platforms other than LogMeIn to transfer data since this is the brand that's used by the office.
Verified User
Manager
Chose LogMeIn Rescue
easier and it is what our full business uses
Verified User
Technician
Chose LogMeIn Rescue
It was selected because that is what is easiest for the business needs and how we interact with our clients. The others didn’t provide a seamless way to provide support while keeping the price low.
Verified User
Administrative Assistant
Chose LogMeIn Rescue
As said before LogMeIn Rescue is much more intuitive and easy to use than the competition, I much prefer to use LogMeIn Rescue because it is much better in terms of settings and design choices, thank you for the work LogMeIn Rescue you are the professionals you think you are, …
Verified User
Technician
Chose LogMeIn Rescue
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various …
Verified User
Technician
Chose LogMeIn Rescue
Inferior in most regards. Bomgar does the turning off of font smoothing by default, but it is trivially easy to disable, and the session quality is outstanding after doing so. ConnectWise Control doesn't do it at all. Google Remote Desktop is also great (except for not …
MA
Mo Aboelenin
Support Engineer
Chose LogMeIn Rescue
LogMeIn Rescue in was faster and much more user friendly than netop as well as netop was more complex setup and even complex for users as they needed to provided full ip address. UI was not clear at all for user or technicians making the learning curve steeper in Netop case.
Verified User
Engineer
Chose LogMeIn Rescue
LogMeIn Rescue allows you to copy and paste from one pc to another. Quick Assist does not allow this.
MG
Megan Guthart
Implementation manager
Chose LogMeIn Rescue
I have never used any other mirroring system. I would not know how they compete but I do know LogMeIn Rescue is great but needs some fixing on bugs and capabilities with how fast the system moves especially because the whole point is to fix and help fastly and in a timely manner.
Verified User
Team Lead
Chose LogMeIn Rescue
More options for agents to assist and easier to navigate around the desktop application.
Verified User
Technician
Chose LogMeIn Rescue
Existing customer familiarity.
Verified User
Technician
Chose LogMeIn Rescue
I haven't used other products, this one does exactly what I need.
MF
Mohammad Farooq
Product Support Agent
Chose LogMeIn Rescue
Being in Product Support in the company, I require to get access to customer's screenshare and help resolve the issues that they face. So LogMeIn Rescue offers such a user-friendly application with minimal efforts to get those access with all the permissions and help resolve …
TR
Thomas Ralph
IT Support Engineer
Chose LogMeIn Rescue
It wasn't fully my decision to change from AnyDesk to LogMeIn Rescue - If it was up to me, I would have stuck to AnyDesk due to the cost (LogMeIn Rescue is much more expensive) and the ability to save login information and have multiple technicians connect at the same time …
Verified User
Project Manager
Chose LogMeIn Rescue
ScreenConnect is a superior product, and we ended up choosing it over LogMeIn Rescue by Goto.
Features
LogMeIn Rescue
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Rescue
8.2
204 Ratings
3% above category average
Screen sharing9.1197 Ratings
File transfer8.4186 Ratings
Instant message8.4124 Ratings
Secure remote access with Smart Card authentication8.042 Ratings
Access to sleeping/powered-off computers7.862 Ratings
Over-the-Internet remote session8.9196 Ratings
Initiate remote control from mobile6.362 Ratings
Remote management of servers & workstations7.096 Ratings
Remote Active Directory® management8.049 Ratings
Centralized management dashboard8.173 Ratings
Session record8.9141 Ratings
Annotations8.663 Ratings
Monitoring and Alerts9.598 Ratings
Multi-platform remote control7.5145 Ratings
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LogMeIn Rescue
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Enterprises
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User Ratings
LogMeIn Rescue
Likelihood to Recommend
8.2
(221 ratings)
Likelihood to Renew
7.3
(23 ratings)
Usability
8.7
(74 ratings)
Availability
9.1
(1 ratings)
Performance
9.1
(1 ratings)
Support Rating
9.1
(39 ratings)
Implementation Rating
9.0
(3 ratings)
Configurability
8.2
(1 ratings)
Product Scalability
9.1
(1 ratings)
User Testimonials
LogMeIn Rescue
Likelihood to Recommend
GoTo (formerly LogMeIn)
Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.
Verified User
Anonymous
Read full review
Pros
GoTo (formerly LogMeIn)
  • LogMeIn Rescue does a great job of allowing access to our clients computer screens.
  • LogMeIn Rescue does a great job of allowing me as an admin to monitor my technicians.
  • LogMeIn Rescue does a great job of allowing me as an admin to pull daily, weekly and monthly stat reports.
  • LogMeIn Rescue does a great job of allowing me as an admin to view my technician's chat logs.
Jennifer Glover | TrustRadius Reviewer
Jennifer Glover
Administrator
Read full review
Cons
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
Wagner Lopez | TrustRadius Reviewer
Wagner Lopez
Information Technology Audit Manager
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing
Kenneth Cameron | TrustRadius Reviewer
Kenneth Cameron
Principal Managing Partner
Read full review
Usability
GoTo (formerly LogMeIn)
I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner.
Carlos Alvarez | TrustRadius Reviewer
Carlos Alvarez
Information Technology Director
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
Log me in has never failed me
Verified User
Anonymous
Read full review
Performance
GoTo (formerly LogMeIn)
no complaints
Verified User
Anonymous
Read full review
Support Rating
GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
Verified User
Anonymous
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
Michael Craven | TrustRadius Reviewer
Michael Craven
Owner/President/CEO
Read full review
Alternatives Considered
GoTo (formerly LogMeIn)
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.
Verified User
Anonymous
Read full review
Scalability
GoTo (formerly LogMeIn)
it's perfect
Verified User
Anonymous
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
  • Increase FCR "First Call Resolution" if you have this within your SLA
  • Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.
Stachel Stanziola | TrustRadius Reviewer
Stachel Stanziola
Service Desk Manager
Read full review
ScreenShots

LogMeIn Rescue Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.