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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lookback

    Score7.6 out of 10
    N/ALookback is a UX research platform for mobile & desktop moderated and unmoderated research, from the company of the same name in Palo Alto.N/A

    Square Invoices

    Score9.2 out of 10
    N/ASquare Invoices is a software invoicing solution from Square headquartered in San Francisco, California.N/A
    Pricing
    LookbackSquare Invoices
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LookbackSquare Invoices
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    LookbackSquare Invoices
    Small Businesses
    No answers on this topic
    Zoho Invoice
    Score9.5 out of 10
    Medium-sized Companies
    Dovetail
    Score8.6 out of 10
    No answers on this topic
    Enterprises
    Optimal
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LookbackSquare Invoices
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.1
    (7 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    9.7
    (2 ratings)
    User Testimonials
    LookbackSquare Invoices
    Likelihood to Recommend
    Lookback
    Best suited to conduct remote interviews that are moderated and facilitated by the interviewer/researcher.
    Not the best if you want to do it unmoderated, there are much more sophisticated tools out there. Unfortunately, for a design research team that does both these kids of research, it can be hard to get budgets to get two softwares and hence the Unmoderated Feature can seem super undercooked and doesn’t really do the job.
    Otherwise it’s a great tool
    Incentivized
    Read full review
    Block, Inc (Square)
    Square Invoices is the best service that I have found for what it does: it's easy to use, nice to look at, and never seems to go to spam or be lost by clients. Clients mention that the setup is easier than services my competitors use. You can even attach your contract to the invoice, which is wonderful in case there are questions later on. Unfortunately, not being able to have clients alter quantities or select add-ons means for half of my services, I have to use a different, inferior service.
    Incentivized
    Read full review
    Pros
    Lookback
    • Organization of user interviews
    • Sharing of interviews across the team
    • Creating highlights of insights
    Incentivized
    Read full review
    Block, Inc (Square)
    • Adding a customer to invoice is super simple and takes minimal effort.
    • Payment collection is easy and seamless because Square Invoices allows the recipient to pay using credit/cards.
    • One of the fest features is allowing invoices to be recurring. If my contract stipulates a flat fee monthly, I can set the invoices to recur monthly for the duration of the contract.
    Incentivized
    Read full review
    Cons
    Lookback
    • Unmoderated interviews is still under cooked as a feature
    • The process of how participants have to download an app to start an interview is a large friction point for us
    Incentivized
    Read full review
    Block, Inc (Square)
    • The reports section is not always the easiest to understand. It seems like I have to stop and think about options instead of it being 100% intuitive.
    • With the fees we pay per transaction, it would be nice to be able to add additional "limited" users for no extra cost.
    Incentivized
    Read full review
    Usability
    Lookback
    Once you understand how the interface works, it works great, but there is a learning curve
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Support Rating
    Lookback
    No answers on this topic
    Block, Inc (Square)
    The only time I had a problem was a false chargeback from a client. Square Invoices referenced our contract and ruled in my favor, and they did so in a timely manner. I sent them the contract and my email history with the client, and they quickly unfroze the amount of money.
    Incentivized
    Read full review
    Alternatives Considered
    Lookback
    Zoom was way more expensive and it o is designed to other things apart from just running qualitative interviews. It also requires a different kind of approval and different approval processes to go through when trying to get it simply for qualitative research purposes.
    Lookback records, scribes, helps observe and provides a sentiment check as well in the price that it does
    Incentivized
    Read full review
    Block, Inc (Square)
    Square Invoices is easier to use and automatically transfers your money to your bank account vs Paypal that holds your money and you have to manually transfer and it takes 3-5 days (many times more). Square Invoices looks better overall, and for the same fees as Paypal, provides a better service overall.
    Incentivized
    Read full review
    Return on Investment
    Lookback
    • It allows us to understand our customers’ problems in a very team compatible way.
    Incentivized
    Read full review
    Block, Inc (Square)
    • I love that I can sort my invoices in total, or by a specific time period to see how my sales are doing and comparing to prior time periods.
    Incentivized
    Read full review
    ScreenShots