Lookback vs. UserBob

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lookback
Score 7.5 out of 10
N/A
Lookback is a UX research platform for mobile & desktop moderated and unmoderated research, from the company of the same name in Palo Alto.N/A
UserBob
Score 6.5 out of 10
N/A
UserBob provides remote user testing. The vendor recruits users to try out an organization's website and records the tester's screen and feedback. Organizations can provide instructions on what will be tested and can also select the demographic groups from which the users will be chosen.N/A
Pricing
LookbackUserBob
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LookbackUserBob
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing is $1 per requested user testing minutes.
More Pricing Information
Community Pulse
LookbackUserBob
Top Pros

No answers on this topic

Best Alternatives
LookbackUserBob
Small Businesses
Smartlook
Smartlook
Score 8.3 out of 10
Smartlook
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Score 8.3 out of 10
Medium-sized Companies
Optimizely Web Experimentation
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Score 8.7 out of 10
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Score 8.7 out of 10
Enterprises
Optimizely Web Experimentation
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Score 8.7 out of 10
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Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LookbackUserBob
Likelihood to Recommend
8.0
(1 ratings)
6.5
(4 ratings)
User Testimonials
LookbackUserBob
Likelihood to Recommend
Lookback
Best suited to conduct remote interviews that are moderated and facilitated by the interviewer/researcher.
Not the best if you want to do it unmoderated, there are much more sophisticated tools out there. Unfortunately, for a design research team that does both these kids of research, it can be hard to get budgets to get two softwares and hence the Unmoderated Feature can seem super undercooked and doesn’t really do the job.
Otherwise it’s a great tool
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UserBob
some specific scenarios where UserBob may be suitable is for testing delivery apps, short trip apps like uber, clothing sales apps, and banking service apps where it is less suitable is for service apps or sites legal, medical, consulting, insurance sales, sale of products for vehicles, sale of houses, sale of construction materials.
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Pros
Lookback
  • Organising interviews for mobile devices
  • Observer links so people can watch without interrupting the session
  • Video transcriptions
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UserBob
  • Cheap, but high quality user testing.
  • Bare bones - just the basics of what you need. It lets you customize questions, customize audiences, and then see results!
  • Fast.
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Cons
Lookback
  • Unmoderated interviews is still under cooked as a feature
  • The process of how participants have to download an app to start an interview is a large friction point for us
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UserBob
  • Haven't had any issues with UserBob.
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Alternatives Considered
Lookback
Zoom was way more expensive and it o is designed to other things apart from just running qualitative interviews. It also requires a different kind of approval and different approval processes to go through when trying to get it simply for qualitative research purposes.
Lookback records, scribes, helps observe and provides a sentiment check as well in the price that it does
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UserBob
UserTesting allows for better user segmentation that's not just based on the honor system of the user but UserBob is cheaper and it's quicker to get data back so it makes collecting data easy and fast so you can move quicker and experiment more. UserBob is great for a first audience or a general audience.
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Return on Investment
Lookback
  • It allows stakeholder engagement and that’sa huge plus especially if it’s happening discretely in the background and theyre not interrupting the interview
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UserBob
  • increase in electronic branch users
  • Increased use of platforms by providers
  • more credit card sales
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ScreenShots

UserBob Screenshots

Screenshot of Home screen