Loop Returns vs. Nextiva Customer Experience

Loop Returns

1 Reviews and Ratings

Nextiva Customer Experience

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Loop Returns	Score8 out of 10	N/A	Loop Returns, headquartered in Columbus, Ohio, offers post-purchase experience software to support ecommerce merchants, which features tools to turn returns into exchanges, support reverse logistics, create custom return policies with workflows, or allow customers to keep items that cannot be restocked or resold.	N/A
Nextiva Customer Experience	Score9.7 out of 10	N/A	Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time…	N/A

Pricing

Loop Returns

Nextiva Customer Experience

No answers on this topic

No answers on this topic

Pricing Offerings
Loop Returns	Nextiva Customer Experience
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	Loop Returns	Nextiva Customer Experience
Small Businesses	MindTouch Score7 out of 10	MindTouch Score7 out of 10
Medium-sized Companies	Sogolytics Score9 out of 10	Sogolytics Score9 out of 10
Enterprises	Medallia Score8.9 out of 10	Medallia Score8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Loop Returns	Nextiva Customer Experience
Likelihood to Recommend	8.0 (1 ratings)	10.0 (1 ratings)

User Testimonials
	Loop Returns	Nextiva Customer Experience
Likelihood to Recommend	Loop Returns I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way. Incentivized Verified User Read full review	Nextiva Wish I could remember details, perhaps I would if this survey came sooner to the date we implemented the system. Just know it was easier than the last system we used Incentivized Verified User Read full review
Pros	Loop Returns Very solid base features Great team & support Easy to use interface Incentivized Verified User Read full review	Nextiva No answers on this topic
Cons	Loop Returns Benchmarks by industry could be improved Shop Now recommendations could be smarter Price could be a bit lower Incentivized Verified User Read full review	Nextiva No answers on this topic
Alternatives Considered	Loop Returns Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot. Incentivized Verified User Read full review	Nextiva They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva. Incentivized Verified User Read full review
Return on Investment	Loop Returns Retained revenue exceeds costs every year Support team reduces stress on our team to ensure process is working Incentivized Verified User Read full review	Nextiva No answers on this topic
ScreenShots