LuxSci vs. Trend Micro Smart Protection Suite, with XGen

Apparently secure website hosting and email. Perhaps could have some better background on common website features.

The best [way] for Trend Micro [Smart Protection Suite, with XGen] to stand out, would be to install it throughout the network, both computers and servers[.] I recommend this solution for both small companies and very large companies since currently the security of our data is very critical and many times the costs that they lead to when suffering from an attack are too high. [A] system like this is worth investing in.

• Security for email.
• Some email spam protection.
• Security for websites.

• Real time threat intelligence using updates from global threat intelligence network.
• Advanced built-in threat detection and response capabilities.
• Ability to detect advanced malware, behavior and communications.
• Flexibility to deploy with on-premise or cloud or hybrid.
• Single management console to manage all layers of security.

Incentivized

• Unable to provide email script for their servers.
• Email filtering sometimes false negatives.
• Sometimes difficulty with tech support.
• Development requests pending for 2 years now.

• Documentation is something that can be improved here.
• Licensing is overly complex and needs to be improved for different features/variations.
• Install is difficult.

Incentivized

I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.

Incentivized

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.

• Cost-effective. I manage (poorly) multiple websites myself & with the help of Luxsci tech support.
• Generally, things work.
• I wish they had more info on what I think are common issues with websites or email.

• We have stopped multiple infections of ransomware from spreading.
• Lost some productivity when database crashed
• Updates tend to slow system down

Incentivized