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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lytics

    Score8 out of 10
    N/ALytics is a customer data platform (CDP) from the company of the same name in Portland.N/A

    Nextiva Customer Experience

    Score9.7 out of 10
    N/ANextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time…N/A
    Pricing
    LyticsNextiva Customer Experience
    Editions & Modules
    Starter
    Free
    Professional
    Contact Sales
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    LyticsNextiva Customer Experience
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    LyticsNextiva Customer Experience
    Small Businesses
    Twilio Segment
    Score8.4 out of 10
    MindTouch
    Score7 out of 10
    Medium-sized Companies
    Treasure AI
    Score9 out of 10
    Sogolytics
    Score9 out of 10
    Enterprises
    Treasure AI
    Score9 out of 10
    Medallia
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LyticsNextiva Customer Experience
    Likelihood to Recommend
    8.6
    (4 ratings)
    10.0
    (1 ratings)
    User Testimonials
    LyticsNextiva Customer Experience
    Likelihood to Recommend
    Lytics
    Not a unified audience database but for segmenting for programmatic advertising [Lytics is] excellent[.] It is an identity / email driven database[.] Does not combine users into one master record[.] Excellent built-in scoring mechanisms which I use regularly to isolate most engaged users[.]
    Incentivized
    Read full review
    Nextiva
    Wish I could remember details, perhaps I would if this survey came sooner to the date we implemented the system. Just know it was easier than the last system we used
    Incentivized
    Read full review
    Pros
    Lytics
    • Analytics: it's easy to obtain and understand.
    • Usability: the database is intuitive and easy to learn.
    • Targeting: you can easily reach your target audience.
    Incentivized
    Read full review
    Nextiva
    No answers on this topic
    Cons
    Lytics
    • Uptime.
    • Monitoring
    • Relational-table-like functionality
    Incentivized
    Read full review
    Nextiva
    No answers on this topic
    Alternatives Considered
    Lytics
    We evaluated 5-8 CDP's and picked Lytics[.]
    Incentivized
    Read full review
    Nextiva
    They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva.
    Incentivized
    Read full review
    Return on Investment
    Lytics
    • Positive: Customers are retained through another outlet.
    • Positive ROI: we've made a lot of money using the program.
    • Positive: We're using Lytics targeting with email integrations to reach specific subscribers in ways we never thought possible.
    Incentivized
    Read full review
    Nextiva
    No answers on this topic
    ScreenShots

    Lytics Screenshots

    Screenshot of Audience DiscoveryScreenshot of Profile SummaryScreenshot of Orchestration