Macrium Reflect vs MSP360 Managed Backup | TrustRadius

What users are saying about

Score 9.6 out of 10

Based on 12 reviews and ratings

Score 8.7 out of 10

Based on 44 reviews and ratings

Attribute Ratings

Macrium Reflect is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

10.0

Macrium Reflect

100%

3 Ratings

9.0

MSP360 Managed Backup

90%

14 Ratings

Likelihood to Renew

Macrium Reflect

N/A

0 Ratings

10.0

MSP360 Managed Backup

100%

1 Rating

Usability

Macrium Reflect

N/A

0 Ratings

7.1

MSP360 Managed Backup

71%

2 Ratings

Support Rating

9.0

Macrium Reflect

90%

1 Rating

8.4

MSP360 Managed Backup

84%

12 Ratings

Implementation Rating

Macrium Reflect

N/A

0 Ratings

10.0

MSP360 Managed Backup

100%

2 Ratings

Pros

Clear interface for creating drive image backups
Reliable, every day backups
Accessible log showing successful backups and any failures
Creates differential backups that are small in size
Fast, easy method for recovering individual files or folders from an image backup

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CEO (Chief Executive Officer)

SecureMyFirmInformation Technology & Services, 1-10 employees

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Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
You can limit cloud usage for customers and servers.
You can transfer entire servers or virtual machines to cloud.
You can backup files, disks, or virtual machines to local and cloud locations.

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Verified User

Technician in Information Technology

Information Technology & Services Company, 11-50 employees

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Cons

Has ransomware protection that could be better at letting users configure exeptions

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Verified User

Engineer in Information Technology

Automotive Company, 201-500 employees

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Message errors are hard to understand
Should add a general interface to manage all accounts, not a specific interface for every account.
The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.

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Fernando Lisboa

Managing Partner

Vertic TecnologiaInformation Technology & Services, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

MSP360 Managed Backup 10.0

Based on 1 answer

I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.

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IT Director

Women's Pavilion of South MississippiMedical Practice, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

MSP360 Managed Backup 7.1

Based on 2 answers

The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.

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IT Director

Women's Pavilion of South MississippiMedical Practice, 51-200 employees

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Support Rating

Macrium Reflect 9.0

Based on 1 answer

We have not been opening tickets for support from Macrium at the moment, only for licencing issues, but good attention and fast response by the support team. They respond pretty fast to our emails and fixed our issues giving us a good explanation of our case without any complications. Due to the good functionality of the software we have not opened a ticket for support in years.

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Verified User

Engineer in Information Technology

Automotive Company, 201-500 employees

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MSP360 Managed Backup 8.4

Based on 12 answers

I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.

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Senior Consultant

Moser ConsultingInformation Technology and Services, 201-500 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

MSP360 Managed Backup 10.0

Based on 2 answers

Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.

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IT Director

Women's Pavilion of South MississippiMedical Practice, 51-200 employees

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Alternatives Considered

Veeam offers Veeam Agent for Microsoft Windows, a product we also install and use. It compares favorably with Macrium Reflect; however, for small firms and individual wanting an added cloud backup of their full hard drive, Macrium wins out in requiring less cloud storage space by a significant margin.ShadowProtect is a rock solid competitor with a higher price and no free version. It is highly dependable, but more complicated to install and set up.The number of technical issues and quality of technical support have ruled out Acronis products.MSP360 Backup has impressive technology, but we encountered issues with restore times and full drive image restores.

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CEO (Chief Executive Officer)

SecureMyFirmInformation Technology & Services, 1-10 employees

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We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.

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CEO (Chief Executive Officer)

XTK SystemsConsumer Services, 1-10 employees

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Return on Investment

Reduce the impact of emergency situations like ransomware attacks, hardware failures, etc.
Restore the backups quickly and reliably.
Free version availability for commercial use is an added bonus.

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Verified User

Executive in Sales

Computer Networking Company, 51-200 employees

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Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service

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Senior Cloud Services Architect and Engineer

The PC Wizard LLCInformation Technology and Services, 1-10 employees

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Screenshots

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