What users are saying about
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.6 out of 100
Based on 12 reviews and ratings
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 44 reviews and ratings
Attribute Ratings
- Macrium Reflect is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
10.0
Macrium Reflect
100%
3 Ratings
9.0
MSP360 Managed Backup
90%
14 Ratings
Likelihood to Renew
Macrium Reflect
N/A
0 Ratings
10.0
MSP360 Managed Backup
100%
1 Rating
Usability
Macrium Reflect
N/A
0 Ratings
7.1
MSP360 Managed Backup
71%
2 Ratings
Support Rating
9.0
Macrium Reflect
90%
1 Rating
8.4
MSP360 Managed Backup
84%
12 Ratings
Implementation Rating
Macrium Reflect
N/A
0 Ratings
10.0
MSP360 Managed Backup
100%
2 Ratings
Likelihood to Recommend
Macrium Reflect
Macrium Reflect is one of the best partition backup applications available in the market. It can also clone drives in addition to making images of partitions and has a very useful feature of creating a bootable recovery drive for restoring partition(s) in case the OS is not booting. There are also different products for varying needs of the end user- Macrium Reflect Server, Workstation, etc. I have restored my system without any errors many times with Macrium.

Verified User
Executive in Sales
Computer Networking Company, 51-200 employeesMSP360 Managed Backup
For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
Senior Cloud Services Architect and Engineer
The PC Wizard LLCInformation Technology and Services, 1-10 employees
Pros
Macrium Reflect
- Clear interface for creating drive image backups
- Reliable, every day backups
- Accessible log showing successful backups and any failures
- Creates differential backups that are small in size
- Fast, easy method for recovering individual files or folders from an image backup
CEO (Chief Executive Officer)
SecureMyFirmInformation Technology & Services, 1-10 employees
MSP360 Managed Backup
- Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
- You can limit cloud usage for customers and servers.
- You can transfer entire servers or virtual machines to cloud.
- You can backup files, disks, or virtual machines to local and cloud locations.

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employeesCons
Macrium Reflect
- Has ransomware protection that could be better at letting users configure exeptions

Verified User
Engineer in Information Technology
Automotive Company, 201-500 employeesMSP360 Managed Backup
- Message errors are hard to understand
- Should add a general interface to manage all accounts, not a specific interface for every account.
- The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.
Managing Partner
Vertic TecnologiaInformation Technology & Services, 1-10 employees
Pricing Details
Macrium Reflect
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—MSP360 Managed Backup
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Macrium Reflect
No score
No answers yet
No answers on this topic
MSP360 Managed Backup
MSP360 Managed Backup 10.0
Based on 1 answer
I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Usability
Macrium Reflect
No score
No answers yet
No answers on this topic
MSP360 Managed Backup
MSP360 Managed Backup 7.1
Based on 2 answers
The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Support Rating
Macrium Reflect
Macrium Reflect 9.0
Based on 1 answer
We have not been opening tickets for support from Macrium at the moment, only for licencing issues, but good attention and fast response by the support team. They respond pretty fast to our emails and fixed our issues giving us a good explanation of our case without any complications. Due to the good functionality of the software we have not opened a ticket for support in years.

Verified User
Engineer in Information Technology
Automotive Company, 201-500 employeesMSP360 Managed Backup
MSP360 Managed Backup 8.4
Based on 12 answers
I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
Senior Consultant
Moser ConsultingInformation Technology and Services, 201-500 employees
Implementation Rating
Macrium Reflect
No score
No answers yet
No answers on this topic
MSP360 Managed Backup
MSP360 Managed Backup 10.0
Based on 2 answers
Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Alternatives Considered
Macrium Reflect
Veeam offers Veeam Agent for Microsoft Windows, a product we also install and use. It compares favorably with Macrium Reflect; however, for small firms and individual wanting an added cloud backup of their full hard drive, Macrium wins out in requiring less cloud storage space by a significant margin.ShadowProtect is a rock solid competitor with a higher price and no free version. It is highly dependable, but more complicated to install and set up.The number of technical issues and quality of technical support have ruled out Acronis products.MSP360 Backup has impressive technology, but we encountered issues with restore times and full drive image restores.
CEO (Chief Executive Officer)
SecureMyFirmInformation Technology & Services, 1-10 employees
MSP360 Managed Backup
We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
CEO (Chief Executive Officer)
XTK SystemsConsumer Services, 1-10 employees
Return on Investment
Macrium Reflect
- Reduce the impact of emergency situations like ransomware attacks, hardware failures, etc.
- Restore the backups quickly and reliably.
- Free version availability for commercial use is an added bonus.

Verified User
Executive in Sales
Computer Networking Company, 51-200 employeesMSP360 Managed Backup
- Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
- By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
- We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service
Senior Cloud Services Architect and Engineer
The PC Wizard LLCInformation Technology and Services, 1-10 employees