What users are saying about
12 Ratings
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Score 9.6 out of 100
44 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Macrium Reflect is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

10.0

Macrium Reflect

100%
3 Ratings
9.0

MSP360 Managed Backup

90%
14 Ratings

Likelihood to Renew

Macrium Reflect

N/A
0 Ratings
10.0

MSP360 Managed Backup

100%
1 Rating

Usability

Macrium Reflect

N/A
0 Ratings
7.1

MSP360 Managed Backup

71%
2 Ratings

Support Rating

9.0

Macrium Reflect

90%
1 Rating
8.4

MSP360 Managed Backup

84%
12 Ratings

Implementation Rating

Macrium Reflect

N/A
0 Ratings
10.0

MSP360 Managed Backup

100%
2 Ratings

Likelihood to Recommend

Macrium Reflect

Macrium Reflect is one of the best partition backup applications available in the market. It can also clone drives in addition to making images of partitions and has a very useful feature of creating a bootable recovery drive for restoring partition(s) in case the OS is not booting. There are also different products for varying needs of the end user- Macrium Reflect Server, Workstation, etc. I have restored my system without any errors many times with Macrium.
Anonymous | TrustRadius Reviewer

MSP360 Managed Backup

For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
Steve Putnam | TrustRadius Reviewer

Pros

Macrium Reflect

  • Clear interface for creating drive image backups
  • Reliable, every day backups
  • Accessible log showing successful backups and any failures
  • Creates differential backups that are small in size
  • Fast, easy method for recovering individual files or folders from an image backup
Wells Anderson | TrustRadius Reviewer

MSP360 Managed Backup

  • Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
  • You can limit cloud usage for customers and servers.
  • You can transfer entire servers or virtual machines to cloud.
  • You can backup files, disks, or virtual machines to local and cloud locations.
Anonymous | TrustRadius Reviewer

Cons

Macrium Reflect

  • Has ransomware protection that could be better at letting users configure exeptions
Anonymous | TrustRadius Reviewer

MSP360 Managed Backup

  • Message errors are hard to understand
  • Should add a general interface to manage all accounts, not a specific interface for every account.
  • The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.
Fernando Lisboa | TrustRadius Reviewer

Pricing Details

Macrium Reflect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

MSP360 Managed Backup

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Macrium Reflect

No score
No answers yet
No answers on this topic

MSP360 Managed Backup

MSP360 Managed Backup 10.0
Based on 1 answer
I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
David Judice | TrustRadius Reviewer

Usability

Macrium Reflect

No score
No answers yet
No answers on this topic

MSP360 Managed Backup

MSP360 Managed Backup 7.1
Based on 2 answers
The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
David Judice | TrustRadius Reviewer

Support Rating

Macrium Reflect

Macrium Reflect 9.0
Based on 1 answer
We have not been opening tickets for support from Macrium at the moment, only for licencing issues, but good attention and fast response by the support team. They respond pretty fast to our emails and fixed our issues giving us a good explanation of our case without any complications. Due to the good functionality of the software we have not opened a ticket for support in years.
Anonymous | TrustRadius Reviewer

MSP360 Managed Backup

MSP360 Managed Backup 8.4
Based on 12 answers
I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
chris maddox | TrustRadius Reviewer

Implementation Rating

Macrium Reflect

No score
No answers yet
No answers on this topic

MSP360 Managed Backup

MSP360 Managed Backup 10.0
Based on 2 answers
Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
David Judice | TrustRadius Reviewer

Alternatives Considered

Macrium Reflect

Veeam offers Veeam Agent for Microsoft Windows, a product we also install and use. It compares favorably with Macrium Reflect; however, for small firms and individual wanting an added cloud backup of their full hard drive, Macrium wins out in requiring less cloud storage space by a significant margin.ShadowProtect is a rock solid competitor with a higher price and no free version. It is highly dependable, but more complicated to install and set up.The number of technical issues and quality of technical support have ruled out Acronis products.MSP360 Backup has impressive technology, but we encountered issues with restore times and full drive image restores.
Wells Anderson | TrustRadius Reviewer

MSP360 Managed Backup

We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
Tom Kennedy | TrustRadius Reviewer

Return on Investment

Macrium Reflect

  • Reduce the impact of emergency situations like ransomware attacks, hardware failures, etc.
  • Restore the backups quickly and reliably.
  • Free version availability for commercial use is an added bonus.
Anonymous | TrustRadius Reviewer

MSP360 Managed Backup

  • Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
  • By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
  • We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service
Steve Putnam | TrustRadius Reviewer

Screenshots

Macrium Reflect

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