Macrium Reflect vs. SugarSync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Macrium Reflect
Score 9.2 out of 10
N/A
Macrium Reflect is an endpoint and server backup and cloning solution from Macrium Software (aka Paramount Software UK), available in personal and professional editions.N/A
SugarSync
Score 4.4 out of 10
N/A
SugarSync is a cloud storage and backup solution designed for small businesses.
$7.50
per month
Pricing
Macrium ReflectSugarSync
Editions & Modules
No answers on this topic
100 GB
$7.49
per month
250 GB
$9.99
per month
500 GB
$18.95
per month
Offerings
Pricing Offerings
Macrium ReflectSugarSync
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Macrium ReflectSugarSync
Features
Macrium ReflectSugarSync
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Macrium Reflect
8.6
1 Ratings
1% below category average
SugarSync
-
Ratings
Recovery verification10.01 Ratings00 Ratings
Incremental backup identification8.01 Ratings00 Ratings
Deduplication and file compression9.01 Ratings00 Ratings
Flexible deployment9.01 Ratings00 Ratings
Platform support8.01 Ratings00 Ratings
Retention options8.01 Ratings00 Ratings
Encryption8.01 Ratings00 Ratings
Enterprise Backup
Comparison of Enterprise Backup features of Product A and Product B
Macrium Reflect
8.8
1 Ratings
3% above category average
SugarSync
-
Ratings
Continuous data protection7.01 Ratings00 Ratings
Replication10.01 Ratings00 Ratings
Multi-location capabilities10.01 Ratings00 Ratings
Ransomware Recovery8.01 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Macrium Reflect
-
Ratings
SugarSync
9.4
8 Ratings
12% above category average
Versioning00 Ratings8.06 Ratings
Video files00 Ratings9.05 Ratings
Audio files00 Ratings10.05 Ratings
Document collaboration00 Ratings10.07 Ratings
Access control00 Ratings10.08 Ratings
File search00 Ratings9.08 Ratings
Device sync00 Ratings10.08 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
Macrium Reflect
-
Ratings
SugarSync
9.7
8 Ratings
12% above category average
User and role management00 Ratings10.07 Ratings
File organization00 Ratings9.08 Ratings
Device management00 Ratings10.08 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
Macrium Reflect
-
Ratings
SugarSync
10.0
8 Ratings
15% above category average
Performance00 Ratings10.08 Ratings
Reliability00 Ratings10.08 Ratings
Storage Reports00 Ratings10.06 Ratings
Best Alternatives
Macrium ReflectSugarSync
Small Businesses
Cove Data Protection
Cove Data Protection
Score 9.8 out of 10
IDrive Online Backup and Object Storage e2
IDrive Online Backup and Object Storage e2
Score 9.2 out of 10
Medium-sized Companies
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.6 out of 10
Enterprises
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Macrium ReflectSugarSync
Likelihood to Recommend
9.0
(5 ratings)
10.0
(10 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(3 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Macrium ReflectSugarSync
Likelihood to Recommend
Macrium Software (Paramount Software)
Macrium Reflect is one of the best partition backup applications available in the market. It can also clone drives in addition to making images of partitions and has a very useful feature of creating a bootable recovery drive for restoring partition(s) in case the OS is not booting. There are also different products for varying needs of the end user- Macrium Reflect Server, Workstation, etc. I have restored my system without any errors many times with Macrium.
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Ziff Davis Inc
When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.
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Pros
Macrium Software (Paramount Software)
  • Clear interface for creating drive image backups
  • Reliable, every day backups
  • Accessible log showing successful backups and any failures
  • Creates differential backups that are small in size
  • Fast, easy method for recovering individual files or folders from an image backup
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Ziff Davis Inc
  • Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
  • Works in the background - although this is true for all
  • You can share with others - including those who do not use SugarSync
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Cons
Macrium Software (Paramount Software)
  • Has ransomware protection that could be better at letting users configure exeptions
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Ziff Davis Inc
  • Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
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Likelihood to Renew
Macrium Software (Paramount Software)
No answers on this topic
Ziff Davis Inc
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
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Usability
Macrium Software (Paramount Software)
There is a small learning curve in the beginning, but altogether a great tool for my purpose.
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Ziff Davis Inc
No answers on this topic
Support Rating
Macrium Software (Paramount Software)
We have not been opening tickets for support from Macrium at the moment, only for licencing issues, but good attention and fast response by the support team. They respond pretty fast to our emails and fixed our issues giving us a good explanation of our case without any complications. Due to the good functionality of the software we have not opened a ticket for support in years.
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Ziff Davis Inc
Customer service is amazing, they are always fast to respond and very helpful.
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Alternatives Considered
Macrium Software (Paramount Software)
Previously, I used Acronis as my company purchased licensing for years. It's great, but I found Macrium Reflect more straightforward, and the free version has been perfect for personal use.
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Ziff Davis Inc
SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.
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Return on Investment
Macrium Software (Paramount Software)
  • Reduce the impact of emergency situations like ransomware attacks, hardware failures, etc.
  • Restore the backups quickly and reliably.
  • Free version availability for commercial use is an added bonus.
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Ziff Davis Inc
  • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
  • We achieved faster project collaboration with SugarSync.
Read full review
ScreenShots