What users are saying about

SugarSync

21 Ratings

SugarSync

21 Ratings
Score 5.9 out of 101

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Likelihood to Recommend

SugarSync

SugarSync is a great technology, but their dishonest business practices and weak marketing inhibited their market development to the product's real potential. Now, it is too late for them; there are many great products on the market at better prices and with greater respect towards their existing or prospective customers. It does not matter how great their product is when there are many competitors doing the same thing but with better prices and providing better services.

Feature Rating Comparison

File Sharing & Management

SugarSync
7.1
Versioning
SugarSync
6.1
Video files
SugarSync
8.4
Audio files
SugarSync
8.4
Document collaboration
SugarSync
4.3
Access control
SugarSync
7.8
File search
SugarSync
7.1
Device sync
SugarSync
7.5

Cloud Storage Security & Administration

SugarSync
8.1
User and role management
SugarSync
7.4
File organization
SugarSync
8.9
Device management
SugarSync
8.0

Cloud Storage Platform

SugarSync
7.8
Performance
SugarSync
8.0
Reliability
SugarSync
7.2
Storage Reports
SugarSync
8.2

Pros

  • Excellent transfer speed.
  • Able to synchronize multiple disjoint folders.
  • Excellent retention of deleted files. They can be restored by using their web interface.

Cons

  • SugarSync has dishonest business practices. They make it extremely difficult for an exiting customer to cancel their account; this leads to yearly charges for unused services (similar to the old ColumbiaHouse practices).
  • The prices for their product is high.

Likelihood to Renew

SugarSync9.0
Based on 3 answers
Very intuitive to use and solves our problems with collaboration.

Alternatives Considered

While more costs associated the features and the support were key for our decision.

Return on Investment

  • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
  • We achieved faster project collaboration with SugarSync.

Pricing Details

SugarSync

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details