Mailjet vs. Mailtrap

I raised a ticket. It’s been four days and they won’t reply. So I raised another ticket asking why they are not replying. The issue was quite urgent. Then in a very short time, I saw the ticket was closed. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Very interesting.

Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this on the pandemic. But many other good companies, they are not doing this. Your problem is your problem, don’t try to blame someone else.

So, please DO NOT buy it, consider others.

As I said, Mailtrap is particularly well-suited for software development teams working on email functionality within their applications. All the automation and intuitive environment helped us create a workflow that's almost set and forget.

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• Mailjet is good at "links", it's really easy to link your content and photos to outside links.
• Mailjet is good at getting emails out in a timely fashion.
• Mailjet is really cost-effective compared to their competitors for what all you get.

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• Flexible for engineering teams. Mailtrap works well in environments where multiple developers are responsible for email functionality.
• We're on the Enterprise plan which allows for customizations for our needs. For example, we had a request not to record email bodies for privacy reasons, and Mailtrap enabled that pretty fast.
• The user experience is awesome. The platform is easy to use and the support team responds fast and helps us out with any questions.

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• Customer service is not excellent.
• My email list's integrity was in question. They repeatedly turned off our service questioning my results.
• Multiple times I went to use the service in need of sending out an email and our service was not working.

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• Inbox placement analysis - currently, Mailtrap does not offer inbox placement analysis. But their analytics dashboard compensates well for that.

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Mailjet was much easier to set up, and much more affordable for us than other solutions we evaluated, such as SendGrid. SendGrid may be better suited for organizations with larger volumes or more technical staff, but for us, Mailjet was a superior solution at this time. We also looked at other competitors, but Mailjet impressed us the most with their ease of use and excellent customer support.

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sendgrid is powerful for email delivery, but Mailtrap's dedicated testing environment and focus on development teams made it the clear choice for our needs. Its ability to simulate various email scenarios without affecting real users is unmatched. Plus, their sending is reliable, regardless of your volume.

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• Changing from active campaign to Mailjet decreased our mail spend by more than 50% in savings.
• Been able to send so many emails for different campaigns increases our retention with active users who became engaged users. In our case, it is important to be in constant communication with customers.
• Mailjet needs to be complemented with other tools, such as Zapier, in order to create better implementations. It might cost you for additional software but it is still cheaper than solutions that charge you by the number of users.

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Independently Invited by TrustRadius

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• Efficiency - Made testing emails faster, so we can launch new features quicker.
• Reliability - Enhanced the reliability of our email notifications (transactional emails). It really improved our customer satisfaction.
• Cost-Effective - Avoided the need for multiple tools and saved us money by consolidating our email testing, sending, and management.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info