Mailjet is not worth the price
June 29, 2020

Mailjet is not worth the price

Ronnie Rask | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Mailjet

Mailjet was our email marketing platform. We needed to step up to reach our very large email list. We used it to market our music related events. We were in need of reaching a growing audience and needed a low price alternative. This was only used by the marketing department. It allowed us to reach out to a much larger audience at a decent price compared to other email marketing programs.
  • Low price email alternative.
  • Easy list importing.
  • Nice templates for emails.
  • Customer service is not excellent.
  • My email list's integrity was in question. They repeatedly turned off our service questioning my results.
  • Multiple times I went to use the service in need of sending out an email and our service was not working.
  • Very cost effective.
  • Not sure it was worth the downtime.
  • Customer service was not there for me.
The only real incentive to use Mailjet over Mailchimp is the price. They offer a better priced solution. A large email list can be very expensive but with Mailjet it was affordable. Only not worth the customer service lack that comes along with it.
Mailjet was not dependable. My events have specific dates and when I'm unable to use the service to market to those, I miss opportunities. I would have preferred it to just work. This happened way too often. Also for them to question the integrity of my email list seemed out of place. No other email marketing program has given us issues. Just Mailjet.

Mailjet Feature Ratings

WYSIWYG email editor
Dynamic content
A/B testing
Mobile optimization
Email deliverability reporting
List management
Standard reports