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They have no support at all.
August 03, 2020

They have no support at all.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Bronze

Overall Satisfaction with Mailjet

We use their service for newsletter sending. Our aim is to send emails and convert more customers. We send them like several thousands emails per month.
  • Relatively cheap price.
  • Intuitive dashboard.
  • Clear working process.
  • No support.
  • Not reading tickets.
  • Poor attitude.
  • Poor documentation.
  • Since they don't reply my tickets about technical issues, I can't process to send emails, and it has negative impact to our business.
At first I thought Mailjet is cheap in price. But finally, the lacking of support makes it worth not a penny.
I raised a ticket. It’s been four days and they won’t reply. So I raised another ticket asking why they are not replying. The issue was quite urgent. Then in a very short time, I saw the ticket was closed. So they have time to close my ticket, but they don’t have time or they don’t want to reply to a ticket. Very interesting.

Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this on the pandemic. But many other good companies, they are not doing this. Your problem is your problem, don’t try to blame someone else.

So, please DO NOT buy it, consider others.

Mailjet Feature Ratings

Email & Online Marketing
4.8
WYSIWYG email editor
5
Dynamic content
2
Email deliverability reporting
7
List management
5
Reporting & Analytics
5.0
Dashboards
5
Standard reports
5
Pre-Send Testing ()
Not Rated