Mailtrack is a free email tracker for Gmail, boasting over 1,5 million active users. The vendor states users will Ffollow up with more accuracy, find out the moment emails have been read, track the…
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Tethr
Score 10.0 out of 10
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Tethr, from CollabIP in Austin, consumes conversational data from the network, cloud or premise using enterprise-class design to ensure security and privacy, to provide insights from customer phone calls and chats. Tethr comes standard with hundreds of pre-built insight categories based on service, sales and CX research. The solution also produces the Tethr Effort Index (TEI) a machine learning-based predictive customer effort score that helps enable users to track customer effort at a…
Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for. If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
This software is ideal for companies that need to be in permanent contact with their customers and provide them with a better online service through different channels. I also recommend the software to all sales companies, as it will help them to better train their agents and close more contracts.
The intelligence of the software allows the creation of algorithms, metrics, and advanced reports, to train sales agents and improve their sales performance and customer treatment.
Allows you to search for recordings or archives of any customer interaction in real-time, to closely monitor and draw from that experience some sales learning and improvement.
It has an easy control panel, where you can attend to customers, monitor performance, pull reports, and have everything under control in an easy-to-manage interface.
I would rate Mailtrack's overall usability as a ten out of ten. The reasons for this are actually quite simple. For now, only I have been using Mailtrack. However, looking at the rather easy to use characteristics Mailtrack has to offer, I would not hesitate to recommend it to the rest of my colleagues.
I didn't really need to use the customer support but the fact that they proactively make the installation process so easy by providing step by step instructions with videos and everything is kind of pro-active customer support that is needed. Good for them because at the end of the day, it's everyone's dream to use a product that they don't need support for.
There's a free tier. Obviously, there are other things to love, like notifications about your email being read, the fact that if an email hasn't been responded to in some time it gets bumped up. The fact that if other people have Mailtrack you will actually get notified who read your email. But the fact that there is a free tier is HUGE.
I'm currently using the free version so my investment was time spent downloading the browser extension. I would say it's worth the investment because I can make more value through each email by finding the right time to send replies or know when is the exact time I should follow up.
Knowing when an email is read multiple times helps me know the importance of the content in my email.
The paid version allows Mailtrack to tell you which recipient read the email if there was more than 1.
Thanks to the fact that we have been able to have greater and better control of calls, chats, emails, and other interactions with customers, we were able to improve the performance of our agents, correct errors that were in the conversations, and make good manuals and user guides for the agent to know how to deal with customers, expanding our numbers and increasing our sales.
