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Simply Perfect
October 23, 2020

Simply Perfect

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mailtrack

After experiencing challenges getting responses to my emails I decided to use Mailtrack across my whole organization to understand if the emails are getting opened and read, or if I'm sending the emails to a mailbox that is not in use.
  • Immediate notification once the email is opened.
  • Notification if your email has not been opened/read 24 hours after sending it.
  • Free account will not let you use the features from your iPhone.
  • After I started using the Mailtrack, the responses to my emails increased by at least 30%.
  • Once I submitted/sent an important email and got the notification that the email was sent, I feel safe that my email/request has been processed/viewed without being worried that the email went to the spam box.
I used Outlook email many years ago with the feature of receiving a confirmation that the email was read, but these days, Outlook is not working for me, as I want to be able to use the Gmail platform for all the emails of my organization, and Mailtrack is working perfectly for my needs and preferences.
I didn't really need to use the customer support but the fact that they proactively make the installation process so easy by providing step by step instructions with videos and everything is kind of pro-active customer support that is needed. Good for them because at the end of the day, it's everyone's dream to use a product that they don't need support for.
It's perfect for what I use it for.

Do you think Mailtrack delivers good value for the price?

Yes

Are you happy with Mailtrack's feature set?

Yes

Did Mailtrack live up to sales and marketing promises?

Yes

Did implementation of Mailtrack go as expected?

Yes

Would you buy Mailtrack again?

Yes

I like all about it, I like the feature and the information of what and when emails have been opened/read. I can use this information to adjust the times I am sending important emails or I can try different wording to get the email to be more attractive if I see that there is no reply after they read it.