Don't let yourself be left on "READ"
October 16, 2020

Don't let yourself be left on "READ"

Vincent Hsiao | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mailtrack

Mailtrack is being used by select individuals. Our organization does not enforce it so it's really up to the user if they wish to use it. It's primarily used by anyone writing emails to clients. Employees that communicate internally don't use it because if we need a response it's easy to get their attention. The value of using it to communicate to clients, partners, or external communication is important because we have limited ways of contacting those individuals. Clients, per se, only provide us with email and sometimes phone numbers. Mailtrack helps our Sales Reps understand when clients are actively looking at the email so we can gauge interest. Knowing when our email recipients are active helps create project efficiencies.
  • I need my Client to understand a few points, usually one thing at a time so they don't get confused. Mailtrack lets me know when my client opens the email so I can plan when to send my next instruction.
  • I wrote an email draft to follow up with my Client. Mailtrack lets me know my Client opened my initial email at 8PM so I immediately send my drafted email to increase my Client's engagement.
  • Sometimes people don't confirm they read your email, at least with Mailtrack I know they opened it and possibly read it.
  • I think all the features work as it should. I use the free version of Mailtrack so there's not much I can expect to go wrong.
  • It's a hassle to always delete their marketing attempt in my emails.
  • Make sure to reset your browser if you notice Mailtrack isn't active.
  • I'm currently using the free version so my investment was time spent downloading the browser extension. I would say it's worth the investment because I can make more value through each email by finding the right time to send replies or know when is the exact time I should follow up.
  • Knowing when an email is read multiple times helps me know the importance of the content in my email.
  • The paid version allows Mailtrack to tell you which recipient read the email if there was more than 1.
Mailtrack is pretty simple, you send an email and it tells you if your recipient has read it. It serves its purpose!
It really doesn't require any support from Mailtrack, it does its job without any issues!
Super easy to use, its automated.

Do you think Mailtrack delivers good value for the price?

Not sure

Are you happy with Mailtrack's feature set?


Did Mailtrack live up to sales and marketing promises?


Did implementation of Mailtrack go as expected?


Would you buy Mailtrack again?


I would highly recommend Mailtrack to a colleague. We send emails with the intent of having them read and replied to by the recipient. It is only more effective to know when people are opening and reopening emails sent by you. This allows us to confirm if information has been relayed and if we need to conduct a follow up.