ManageEngine Endpoint Central vs. Parallels Device Management

For small businesses, it is also free, which, for what it offers, is really helpful. It works better than similar products, such as SCCM, both within and outside the internal network. I do not see scenarios in which it could be less appropriate.

We had a medium size fleet of macbook pros that we had deployed and had parallels already installed on them. We looked into a way to standardize and track these devices and started looking into Parallels as a solution to help us with this. Parallels was a good fit due to the fact that most of these machines already had the base system already installed

Incentivized

• We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
• Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
• Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
• Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.

Incentivized

• Central location for management via Webv
• Existing ecosystem for our mac users
• Trust and transparent set up from normal operations

Incentivized

• Prioritizing the flow between package deployments and updates. In my case, application packages must take priority over updates.
• Reconnecting the remote control port after restarting the computer.
• In dynamic groups, the first parameter is always "OR", which can cause problems when selecting the remote desktop.

Incentivized

• It can be a bit difficult with a large fleet of computers
• Can be a bit hard to troubleshoot if there are issues
• There are other tools that are cheaper that do the same thing albeit not as well

Incentivized

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

Not using WNS to communicate with the endpoint console is a big plus. We now use Workspace One, and WNS can be really annoying at times. After deployment, it cleans itself, which is important for us because our current solution leaves the package on the computer and requires maintenance. The remotely script command is a lifesaver.

Incentivized

The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.

Incentivized

I was not a part of the initial selection process, but I understand the issue was related to cost per endpoint. As a user of the other solutions I would say that the other solutions do have other strengths that ManageEngine is missing. The remote access tools are superior but at the end of the day you get what you pay for.

Incentivized

We looked at a product called virtual box to do something similar to what we saw from Parallels but it was much more manual for us to deploy out the tool and we would have had to do a lot more work to manage all the systems we have in the fleet

Incentivized

• It had a positive impact on our environment, now we need less workforce to deploy patches and install softwares
• It also does the mitigation part so there we save the cost too
• It helps in achieving compliance which is net positive to get more projects

Incentivized

• Easy to deploy out to our fleet
• quick turn around time to provision with parallels
• ease of use from end user perspective

Incentivized