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Manhattan Active Customer Engagement vs. monday marketer (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    monday marketer (discontinued)

    Score10 out of 10
    N/Amonday marketer was a solution for marketers and creatives to plan, execute and optimize enterprise marketing initiatives. The product is no longer available standalone, and its features are integrated into the core monday work management solution.N/A
    Pricing
    Manhattan Active Customer Engagementmonday marketer (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer Engagementmonday marketer (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Manhattan Active Customer Engagementmonday marketer (discontinued)
    Considered Both Products
    Manhattan Associates
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    46 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    39 Answers
    Happy with the feature set
    No answers on this topic
    98%
    Happy with the feature set
    45 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    32 Answers
    Best Alternatives
    Manhattan Active Customer Engagementmonday marketer (discontinued)
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Adobe Marketing Cloud
    Score9.3 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Adobe Marketing Cloud
    Score9.3 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Adobe Marketing Cloud
    Score9.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer Engagementmonday marketer (discontinued)
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (46 ratings)
    Usability
    -
    (0 ratings)
    9.7
    (13 ratings)
    Support Rating
    -
    (0 ratings)
    8.4
    (13 ratings)
    User Testimonials
    Manhattan Active Customer Engagementmonday marketer (discontinued)
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Discontinued Products
    monday marketer is a great tool for managing everything from the idea stage, to the production of content, to organizing goals and campaigns, all the way to collaborating and sharing with stakeholders and leadership. We used to work on multiple tabs in a worksheet, and monday.com changed the game. We're more organized than ever, and we can easily share what works/what doesn't with other team members around the globe!
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Discontinued Products
    • One can easily create a Project work breakdown structure that helps us to understand the current status of the project.
    • Easily assigning users, customization is par excellence, and different types of data attachments are the coolest feature.
    • Automation, forms, and customized notifications are wonderful features that make our work easy.
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Discontinued Products
    • Importing Excel docs can sometimes be a struggle
    • Notifications are not consolidated. So if a teammate makes a new board and assigns me to a bunch of items, I get an individual notification of every single one
    • I like sub-items, but they aren’t always necessary so making them unremovable isn’t great
    Incentivized
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    Discontinued Products
    It is an easy platform to learn for new members joining the team. The useability of monday.com makes it easier to onboard stakeholders and team members, to make project management easier for everyone. Automation also makes common tasks easier by eliminating the need to focus on doing repetitive things over and over and over again.
    Incentivized
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    Support Rating
    Manhattan Associates
    No answers on this topic
    Discontinued Products
    Honestly, I haven't called monday's support, because, the few times that some help was needed, the area coordinator is in charge of looking for solutions.
    But, if I have a reference from her, praising the support received, because in a few minutes or at most hours, everything is normal. It's amazing how fast and effective they are.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Discontinued Products
    Monday marketer allows a much greater level of detail and functionality than Trello. You are able to automate tasks, create dashboards, have different workspaces, sync with Google Calendar, and much more. You can do far more using monday marketer than I have ever experienced with another project management tool. Basecamp is a good tool for communicating with clients, but monday marketer is much better for internal project management.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Discontinued Products
    • It has saved our team a lot of time. It allows our Creatives to quickly see what projects should be on their priority list, as well as where the other elements of each project are at.
    • The update feature allows our team to have focused communication regarding different tasks. It's easy to tag in team members and ask questions, provide links to finished assets, etc.
    • Before I joined the team, they were debating whether this software was the right choice and thinking about switching. When I joined the team, I really owned monday.com and got to learn the software. I figured out ways to make my team's boards more efficient and useful, which has in turn greatly increased the employee adoption of this software. There are now best practices and processes in place regarding this platform which has made it easier for everyone - we all want to keep monday.com now!
    Incentivized
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