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Manhattan Active Customer Engagement vs. NoteVault

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    NoteVault

    Score7.9 out of 10
    N/ANoteVault is a construction reporting tool with three components. The Notes! app is supported by an audio-to-text translation service, and the Crew! app allows users to track labor, materials, and equipment quantities. The AlertMe! app supports group calls for issue notification.N/A
    Pricing
    Manhattan Active Customer EngagementNoteVault
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementNoteVault
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementNoteVault
    Construction Project & Field Management
    Comparison of Construction Project & Field Management features of Manhattan Active Customer Engagement and NoteVault
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    NoteVault
    9.1
    1 Ratings
    17% above category average
    Photo documentation00 Ratings9.11 Ratings
    Jobsite reports00 Ratings9.11 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementNoteVault
    Small Businesses
    Simplify360
    Score7.8 out of 10
    CMiC Construction Platform
    Score7.5 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Autodesk Build
    Score8.6 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Revit
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementNoteVault
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.2
    (14 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementNoteVault
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    NoteVault
    It's is absolutely well suited for all daily reporting/documentation needs, also since it essentially 'self archives' you can revisit past projects by logging into the admin panel faster than going to my own archived job files. It saved our skin by documenting where a bad GC Superintendent had been giving false information to the office, and we were able to prove our conditions/progress and alleviate the issue. It's very well suited for large projects, and ongoing projects. A bit less suited for small fast service type projects. We keep one 'service' job open to document the fast turn over stuff to alleviate that issue.
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    NoteVault
    • As a delay has occurred in the field, the foremen are able to report it immediately. The project manager now gets this information as it happened, not just trying to remember the next time they talk or see each other.
    • As an RFI arises, the foremen can ask their questions immediately so that the PM can address it right away.
    • We input our manpower on a daily basis, which helps us project where we are as it pertains to hours on a job.
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    NoteVault
    • Difficult to bring back reports from the archives. I don't archive any more; I just sequentially date my projects and keep them all live.
    • Notevault is set up for normal work shifts. But I mostly work night shifts from about 10 pm to 6 am. You then have to sort and filter the notes from two separate "days" in the system to get a coherent report from a single night shift. I live with it, but I don't like it.
    Incentivized
    Read full review
    Likelihood to Renew
    Manhattan Associates
    No answers on this topic
    NoteVault
    It flat works and has paid for itself quickly.
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    NoteVault
    Simple use of functions. Majority of people can become familiar with this product fairly quick
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    NoteVault
    I have used both Raken and NoteVault. It is my preference to use NoteVault due to the simplicity of it. Raken tended to be a bit cumbersome. I did not like the photo features used with Raken as opposed to the very simple straight forward approach with NoteVault
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    NoteVault
    • Daily reports get published the following day after downloaded to NoteVault.
    • From an executive standpoint, I am able to track the progress of each project on a daily basis and to be able to focus my efforts to the project that needs help.
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