MasterControl Quality Excellence vs. uniPoint

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MasterControl Quality Excellence
Score 8.2 out of 10
N/A
The MasterControl Quality Excellence suite bundles a number of products supporting work quality and compliance including training and exams, incidents and corrective actions (CA), documents and change, and other modules.N/A
uniPoint
Score 8.9 out of 10
N/A
uniPoint is an ERP-integrated quality management platform.N/A
Pricing
MasterControl Quality ExcellenceuniPoint
Editions & Modules
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Offerings
Pricing Offerings
MasterControl Quality ExcellenceuniPoint
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
MasterControl Quality ExcellenceuniPoint
Top Pros
Top Cons
Best Alternatives
MasterControl Quality ExcellenceuniPoint
Small Businesses
Polarion ALM
Polarion ALM
Score 9.2 out of 10
Polarion ALM
Polarion ALM
Score 9.2 out of 10
Medium-sized Companies
Polarion ALM
Polarion ALM
Score 9.2 out of 10
Polarion ALM
Polarion ALM
Score 9.2 out of 10
Enterprises
Polarion ALM
Polarion ALM
Score 9.2 out of 10
Polarion ALM
Polarion ALM
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MasterControl Quality ExcellenceuniPoint
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
MasterControl Quality ExcellenceuniPoint
Likelihood to Recommend
MasterControl
MasterControl is very flexible in all modules. A manufacturing department and a nursing unit can both use the same modules with all their needs met. System configuration can be accomplished at a broad and or granular level. Each document, incident, user etc can have a customized configuration for its unique workflow. The application is web-based and available on a variety of platforms. Security allows staff to access what they need from the workplace, remotely from a client site to home. While I work in healthcare, I can talk to other MasterControl clients in the oil industry or Pharma and we still can provide suggestions to each other about new or unique uses for MasterControl. I
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uniPoint Software Inc.
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Pros
MasterControl
  • Document control
  • Deviation control
  • Training
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uniPoint Software Inc.
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Cons
MasterControl
  • Their new report writer is not user friendly yet. MasterControl has listened to its clients and have been making small changes to assist reporting. There is still room for improvement though.
  • Rapid company growth means many new staff. Some tech support staff know less than the customers they are supporting.
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uniPoint Software Inc.
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Likelihood to Renew
MasterControl
During the past five years, we expanded our business and its quality control, and we hadn't had any issues even when we grew the company's size around five times. The software has proved itself during these years, and now we rely on it heavily and don't think we need to switch to any other similar product in the near future.
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uniPoint Software Inc.
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Support Rating
MasterControl
The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
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uniPoint Software Inc.
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Alternatives Considered
MasterControl
SharePoint and DocSTAR were reviewed as well as 6 others. None of them provided that flexibility that MasterControl did. MasterControl had all the whistles and bells other systems did, but it offered for customizations to let us include clinical ancillary services, nursing units, outpatient clinics, product manufacturing etc. All its modules are linked together so processes are streamlined and automated. The cost is more than several other systems, but it makes up for it in its customer service and flexibility. MasterControl does value its customers and does take client suggestions to new enhancements routinely. Clients routinely get together on virtual meetings to assist each other and provide suggestions to MasterControl.
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uniPoint Software Inc.
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Return on Investment
MasterControl
  • We need fewer employees at quality department
  • We spend less time to respond observations
  • We trust more with the material and records
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uniPoint Software Inc.
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ScreenShots