MasterControl Quality Excellence is a Quality Management System (QMS) for the life sciences. It enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management that work together to close the loop on quality.
$25,000
per year
Pricing
MasterControl Quality Excellence
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MasterControl Quality Excellence
Free Trial
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Free/Freemium Version
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Premium Consulting/Integration Services
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Entry-level Setup Fee
No setup fee
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Community Pulse
MasterControl Quality Excellence
Considered Both Products
MasterControl Quality Excellence
Verified User
Employee
Chose MasterControl Quality Excellence
Microsoft Teams is pretty easy to navigate and pick up if you are a new user. The problem with the platform is that you don't always know if you are reviewing the latest revision of a document. This is where MasterControl Quality Excellence does a much better job of serving …
MasterControl Quality Excellence requires more of a learning curve. However, it is a more respected eQMS standard in the industry.
Verified User
Employee
Chose MasterControl Quality Excellence
Advanced quality event management was also easy to implement. It was easier to customize your own work flow and also to be able to customize the fields within the form based on feedback provided by users and it meets company need. Not sure if Veeva or other system have …
1 QMS with future module implementation goals. Price point
Verified User
Administrator
Chose MasterControl Quality Excellence
Industry leading offering. others are good, but this is the standard for a reason
Verified User
Administrator
Chose MasterControl Quality Excellence
I have only used MasterControl Quality Excellence as a system for document control. All previous experience has been through documents directly and getting signatures manually. MasterControl Quality Excellence has made remote work much more accessible especially when office …
Verified User
Director
Chose MasterControl Quality Excellence
MasterControl Quality Excellence is twice the cost, but the implementation of AQEM makes it fit-for-purpose.
Verified User
Program Manager
Chose MasterControl Quality Excellence
All in one approach
Verified User
Consultant
Chose MasterControl Quality Excellence
MasterControl Quality Excellence is the best value as it does not carry the high price tag that Veeva and provides scalable solutions for small, medium and very large enterprise organizations. MasterControl Quality Excellence is focused on ensuring their pipeline can support …
Verified User
Project Manager
Chose MasterControl Quality Excellence
MasterControl’s Quality Excellence stacks up very well with other systems due to it complete suite of MC products such as, Logbooks, Production Records (Mx), and Asset Management (Ax). Other systems may have one, or more, of these modules, but none were able to package them …
Verified User
Team Lead
Chose MasterControl Quality Excellence
We are still evaluating and the outcome will be based on a list of user requirements documented for various need across our organization.
Verified User
Administrator
Chose MasterControl Quality Excellence
I have used Veeva Vault Quality Suites at a previous company. Veeva Vault has a lot of similar qualities as an electronic document management system. I like the clean look of the interface. MasterControl was implemented before I joined this current company. Not sure what …
Verified User
Manager
Chose MasterControl Quality Excellence
QT9 is simpler and less dynamic. The interface is less contemporary in appearance. MasterControl is more robust overall and provides a better back-end experience for system administrators. The options in MasterControl's Documents Module are more suited to our business needs …
Verified User
Administrative Assistant
Chose MasterControl Quality Excellence
Oracle seems very outdated when compared to master control. We like the trainability access of master control along with the document control within it. We also use oracle so it’s actually integrated together.
Verified User
Representative
Chose MasterControl Quality Excellence
Compared to Arena PLM and QMS, MasterControl Quality Excellence offers deeper functionality specifically tailored for compliance-heavy industries like life sciences, where regulatory requirements such as FDA 21 CFR Part 11 and ISO standards are critical. While Arena provides a …
MasterControl makes it easier to have control over what people can see and download. MasterControl also hides archived documents from users' view, so they aren't using an out-of-date copy while working in the labs. The training module is also enhanced by the attachment section, …
MasterControl Quakity Excellence was selected due to the need for a new medical device application and was best suited to meet the needs of the rest of the business that focuses on food and beverage. It was the Manufacturing Excellence module that set it apart and was a key …
MasterControl seems to be better suited for life sciences industries, as the out of the box configuration is more strict. In terms of end users, the MasterControl layout looks more user friendly when compared to others.
MasterControl Quality Excellence was largely selected due to the familiarity the incoming quality manager had with the software. It would have been difficult to meet the targeted certification date if the administrator of the software had no experience using it. MasterControl …
MasterControls' user interface is more visually appealing than others I have seen. It enhances the user experience of utilizing MasterControl Quality Excellence and provides clearer visual cues when certain items require attention. Other systems I have used rely on knowing …
The MasterControl Quality Excellence suite is well suited for the life sciences and biotechnology as well as manufacturing companies that could benefit from the regulatory compliance that this suite of products offer. This product is highly recommended for industries that want to reduce paper overhead and digitally transform their QMS into a singular location
License model can become very expensive for small startup businesses.
More development with validation and more transparent information on how the improvements and or fixes may impact the current configuration. Currently, everything is listed, but it is not tailored to my system.
More information regarding the transition of previous processes to new processes. i.e., FBS to AQEM. I am currently working on the ADV/FBS forms and will eventually transition to AQEM/ADAPT. Still, I would like more information regarding the transition to inform current stakeholders about the improvements on the horizon.
would rate MasterControl Quality Excellence a 7 out of 10 because, while it offers strong compliance tools, centralized document control, and effective audit readiness features, there are still areas that could be improved to enhance the overall user experience. The platform can sometimes feel complex and unintuitive, especially for new users, and customizing workflows to fit specific organizational needs can be challenging. Additionally, integration with other enterprise systems isn't always seamless, which can slow down processes. Despite these drawbacks, the system remains a reliable and valuable tool for maintaining quality and regulatory compliance.
Some tasks require the users and SysAdmin to access multiple modules at a time. For example: to create a training course and an exam for a document in the system, the user needs to finish creating the document in the doc module, then go to the training module to create a course and an exam separately. Ideally, from the document page we should be able to access the training course, which could have some fields auto-populated. And from there, also create and link an exam, all without leaving the document page.
The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
I rated the MasterControl in-person training a 10 because it was clear, practical, and well-paced. The trainer explained concepts thoroughly and answered questions effectively. I appreciated the hands-on walkthroughs, which made it easier to understand how to apply the system in real scenarios. Overall, it was a valuable learning experience that boosted my confidence in using MasterControl.
transparent and immediate when the documents are updated. Easy to check on training and customizable to the company's expectations. Allows easy exam creation with GXP assist and the correlation between job codes and courses has proven reliable. What i would advocate is that you see who has trained on the course in the Course Infocard, to the document infocard
The implementation of MasterControl Quality Excellence was largely successful, earning an 8 out of 10. The project was well-structured, and the implementation team provided solid guidance throughout the process. Key milestones were met on time, and the system was configured to meet most of our core requirements. One of the most valuable aspects was the hands-on training and support during go-live, which helped ensure user adoption. However, there were some challenges around data migration and aligning the system’s capabilities with our existing workflows, which required more time and effort than anticipated. Overall, the experience was positive, and the lessons learned have positioned us well for future system enhancements.
The products we evaluated were considered as potential replacements for MasterControl Quality Excellence. At this time, we continue using MasterControl Quality Excellence primarily due to the significant volume of data in our system and the operational impact of a platform transition. Intellect QMS emerged as a strong alternative, offering extensive, intuitive business process development tools and a wide range of built-in QMS processes out of the box. MasterControl Quality Excellence currently maintains the advantage solely because of the logistical and business burden associated with migrating to a new system.
