What users are saying about
7 Ratings
1 Ratings
7 Ratings
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Score 8.3 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

MatrixCare

MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits.I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
Sam Massanopoli, RHIT Superstar | TrustRadius Reviewer

OnShift

Well suited: managing schedules, filling open shifts, printing schedules, PBJ, integration with payroll software (ADP).Less appropriate: Text2HIre software, ability to change schedule format for employees to easily understand/read.
Stephanie Swap | TrustRadius Reviewer

Pros

MatrixCare

  • Store resident files, forms and scanned documents in a convenient location.
  • Navigate through each level of facility care for the super users is easy.
  • Security settings to make sure users can see what they need, not overly public per HIPPA rules.
Anonymous | TrustRadius Reviewer

OnShift

  • Scheduling - ease of creating, managing, modifying schedules.
  • PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
  • Communicate to employees regarding open shifts, share open shifts with staff.
  • Send mass texts to employees as needed.
Stephanie Swap | TrustRadius Reviewer

Cons

MatrixCare

  • The reports can be challenging to run, having to reset the search criteria each time.
  • The MatrixCare program is not easily used on tablets.
  • There are some limitations with regards to the POC ability.
  • When the internet is down, there is not an offline version to be used in the interim.
Denise Crosier | TrustRadius Reviewer

OnShift

  • OnShift's Text2Hire software for texting current applicants is not as flexible as other platforms and too pricey for the quality of the product.
  • Downloading schedules to an Excel file or spreadsheet that is easy for employees to read and understand is an issue.
Stephanie Swap | TrustRadius Reviewer

Support Rating

MatrixCare

MatrixCare 10.0
Based on 1 answer
I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.
Anonymous | TrustRadius Reviewer

OnShift

OnShift 10.0
Based on 1 answer
OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).
Stephanie Swap | TrustRadius Reviewer

Alternatives Considered

MatrixCare

I'm not sure
Anonymous | TrustRadius Reviewer

OnShift

SmartLinx has payroll platform which integrates nicely with scheduling platform, reducing redundant pay code entry. Analytics ties in both payroll and scheduling. However, SmartLinx is not as user-friendly or intuitive as OnShift; PBJ platform not as good as OnShift, communication with employees more difficult than with OnShift.
Stephanie Swap | TrustRadius Reviewer

Return on Investment

MatrixCare

  • I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant.
  • Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through.
  • A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require.
Sam Massanopoli, RHIT Superstar | TrustRadius Reviewer

OnShift

  • Easily filling shifts - reduced OT usage.
  • Easily communicating with employees regarding open shifts - reduce OT, better care provided to patients/residents.
  • PBJ reporting - easily performed, reports easy to read, ensure maintaining CMS 5-Star Staffing rating.
Stephanie Swap | TrustRadius Reviewer

Pricing Details

MatrixCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OnShift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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