Likelihood to Recommend Matterport is very well suited for showing what a space looks like without having to have contractors, designers, or clients on-site multiple times. We have used Matterport to send out existing and current information to help with bidding, design, and construction documentation. The Matterport app does not do as well on the outside of a building where there are not a lot of differences in-between scans. Matterport does work very well for interior spaces, homes, and businesses.
Read full review If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one
Read full review Pros Easy to capture the space. Easy to use and very intuitive. Easy to demonstrate to potential clients. Read full review The audio and video quality can not be matched. For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them They are rather versatile in that we have been able to integrate them with other applications Read full review Cons The Matterport Capture app has some bugs and issues where some scans don't align well and additional time is needed re-scan in the same location multiple times. Read full review The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens. Read full review Likelihood to Renew We love the product and is totally integrated in our company.
Read full review Usability The directory is slightly dated and unless you have a Skype for Business integration license, dialing users into a call is difficult. The Group Series Remote whilst minimalistic is actually more difficult to use than the previous HDX remote. Having to recharge the battery on the group series remote is both annoying and difficult as if you do not keep on top of it, you will be faced with a situation where the remote is not working and then have to try and find another one. Not ideal if you need to start a video call (assuming auto join has not been enabled in the admin portal).
Read full review Support Rating I can't say I've needed support more than a handful of times. One was for trying to connect a Polycom Conference phone and a Real Presence together. After a few months, we came to the conclusion it wasn't possible, that was the only frustrating occurance with support. Any other time if we needed to RMA a device, it was very smooth.
Read full review Alternatives Considered We have looked at other, "Matterport like" products. One of the greatest advantages Matterport has over the other products we have reviewed is the ability to automatically create 3d walkthroughs and host the walkthroughs where we need them. Many of the "Matterport like" apps focus on Showing existing homes and spaces. We have used Matterport for this purpose but our primary use is to show the process of a construction project from the beginning, throughout, and to the finished product.
Read full review Polycom RealPresence Group Series stands head and shoulders above
Microsoft Teams and
Cisco Webex Meetings both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with
Microsoft Teams and Cisco Webex In my opinion, and experience, were challenging to work through.
Read full review Return on Investment We have been investing in our solution and look forward to positive returns in 2022. Read full review Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly. Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win. Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints. Read full review ScreenShots