Mattersight Behavioral Analytics (discontinued) vs. Qualtrics XM for Customer Frontlines
Mattersight Behavioral Analytics (discontinued) vs. Qualtrics XM for Customer Frontlines
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A | |
Qualtrics XM for Customer Frontlines | N/A | Software to surface customer friction and guide frontline teams in the moment to better serve clients. Designed to improve processes, products, and digital properties, as well as increase customer lifetime value. The flagship Qualtrics Frontline Digital CX is a customer journey management solution, used to design, visualize, and orchestrate digital experiences that are optimized for the metrics that matter most to a business. | N/A |
Mattersight Behavioral Analytics (discontinued) | Qualtrics XM for Customer Frontlines | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Behavioral Analytics (discontinued) | Qualtrics XM for Customer Frontlines | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Mattersight Behavioral Analytics (discontinued) | Qualtrics XM for Customer Frontlines | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Behavioral Analytics (discontinued) | Qualtrics XM for Customer Frontlines | |
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Likelihood to Recommend | 8.8 (39 ratings) | 8.2 (1 ratings) |
Likelihood to Renew | 9.1 (3 ratings) | - (0 ratings) |
Usability | 8.2 (2 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 7.3 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (1 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
Mattersight Behavioral Analytics (discontinued) | Qualtrics XM for Customer Frontlines | |
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Likelihood to Recommend | Discontinued Products | Qualtrics |
Pros | Discontinued Products | Qualtrics |
Cons | Discontinued Products | Qualtrics |
Likelihood to Renew | Discontinued Products | Qualtrics No answers on this topic |
Usability | Discontinued Products | Qualtrics No answers on this topic |
Reliability and Availability | Discontinued Products | Qualtrics No answers on this topic |
Performance | Discontinued Products | Qualtrics No answers on this topic |
Support Rating | Discontinued Products | Qualtrics No answers on this topic |
In-Person Training | Discontinued Products | Qualtrics No answers on this topic |
Online Training | Discontinued Products | Qualtrics No answers on this topic |
Implementation Rating | Discontinued Products | Qualtrics No answers on this topic |
Alternatives Considered | Discontinued Products | Qualtrics |
Scalability | Discontinued Products | Qualtrics No answers on this topic |
Return on Investment | Discontinued Products | Qualtrics |
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