What users are saying about
11 Ratings
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Score 7.4 out of 100
197 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Maximizer CRM

Maximizer CRM is a great tool for customer relationship management. I would like to see more integration with other CRM programs to allow existing data to be easily imported. I would like to see an expanded calendar with better visibility to different users. For the price, it is a very powerful tool that we use daily.
Len Masek | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Maximizer CRM
7.7
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
Maximizer CRM
9.7
Sugar Sell (SugarCRM)
7.8
Workflow management
Maximizer CRM
5.0
Sugar Sell (SugarCRM)
8.0
Territory management
Maximizer CRM
6.2
Sugar Sell (SugarCRM)
7.6
Opportunity management
Maximizer CRM
9.4
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
Maximizer CRM
5.9
Sugar Sell (SugarCRM)
7.4
Contract management
Maximizer CRM
9.4
Sugar Sell (SugarCRM)
6.8
Quote & order management
Maximizer CRM
7.0
Sugar Sell (SugarCRM)
7.9
Interaction tracking
Maximizer CRM
7.6
Sugar Sell (SugarCRM)
7.1
Channel / partner relationship management
Maximizer CRM
8.8
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

Maximizer CRM
8.3
Sugar Sell (SugarCRM)
7.2
Case management
Maximizer CRM
8.0
Sugar Sell (SugarCRM)
6.2
Call center management
Maximizer CRM
8.0
Sugar Sell (SugarCRM)
8.0
Help desk management
Maximizer CRM
9.0
Sugar Sell (SugarCRM)
7.3

Marketing Automation

Maximizer CRM
7.3
Sugar Sell (SugarCRM)
7.5
Lead management
Maximizer CRM
9.1
Sugar Sell (SugarCRM)
8.3
Email marketing
Maximizer CRM
5.6
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Maximizer CRM
8.0
Sugar Sell (SugarCRM)
7.6
Task management
Maximizer CRM
9.1
Sugar Sell (SugarCRM)
8.0
Billing and invoicing management
Maximizer CRM
6.0
Sugar Sell (SugarCRM)
7.1
Reporting
Maximizer CRM
8.8
Sugar Sell (SugarCRM)
7.7

CRM Reporting & Analytics

Maximizer CRM
8.6
Sugar Sell (SugarCRM)
7.9
Forecasting
Maximizer CRM
9.1
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
Maximizer CRM
7.7
Sugar Sell (SugarCRM)
7.3
Customizable reports
Maximizer CRM
9.1
Sugar Sell (SugarCRM)
8.1

Customization

Maximizer CRM
5.0
Sugar Sell (SugarCRM)
7.9
Custom fields
Maximizer CRM
6.5
Sugar Sell (SugarCRM)
8.4
Custom objects
Maximizer CRM
2.0
Sugar Sell (SugarCRM)
7.4
Scripting environment
Maximizer CRM
5.0
Sugar Sell (SugarCRM)
7.7
API for custom integration
Maximizer CRM
6.6
Sugar Sell (SugarCRM)
7.9

Security

Maximizer CRM
10.0
Sugar Sell (SugarCRM)
8.7
Single sign-on capability
Maximizer CRM
10.0
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
Maximizer CRM
10.0
Sugar Sell (SugarCRM)
8.9

Social CRM

Maximizer CRM
5.0
Sugar Sell (SugarCRM)
8.8
Social data
Maximizer CRM
5.0
Sugar Sell (SugarCRM)
8.9
Social engagement
Maximizer CRM
5.0
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

Maximizer CRM
4.9
Sugar Sell (SugarCRM)
8.3
Marketing automation
Maximizer CRM
4.9
Sugar Sell (SugarCRM)
7.8
Compensation management
Maximizer CRM
4.9
Sugar Sell (SugarCRM)
8.8

Platform

Maximizer CRM
9.4
Sugar Sell (SugarCRM)
7.1
Mobile access
Maximizer CRM
9.4
Sugar Sell (SugarCRM)
7.1

Pros

Maximizer CRM

  • User-friendly, straightforward menus, and not many hidden attributes that you need to dig deep into.
  • Simple, not at all complicated.
  • Ideal for small to medium size business.
AROOP VACHALI | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Maximizer CRM

  • It is difficult to look directly in the database for information. This is mainly do to the flexible/customizable nature of the program. Because of this, tables and columns in the database are very generic and low level information can be difficult to find.
  • The ability to remotely sync in with the server and update the data can be very slow, depending on the amount of new data that needs to be pushed from the remote location.
Shayne Froelich | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Maximizer CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Maximizer CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Maximizer CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Maximizer CRM

Maximizer CRM 8.0
Based on 2 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Maximizer CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Maximizer CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Maximizer CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Maximizer CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Maximizer CRM

Sugar Sell (SugarCRM)

Pricing Details

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Maximizer CRM
8.0
Sugar Sell (SugarCRM)
7.6

Likelihood to Renew

Maximizer CRM
10.0
Sugar Sell (SugarCRM)
8.2

Usability

Maximizer CRM
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Maximizer CRM
Sugar Sell (SugarCRM)
10.0

Performance

Maximizer CRM
Sugar Sell (SugarCRM)
10.0

Support Rating

Maximizer CRM
8.0
Sugar Sell (SugarCRM)
6.3

In-Person Training

Maximizer CRM
Sugar Sell (SugarCRM)
9.0

Online Training

Maximizer CRM
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Maximizer CRM
Sugar Sell (SugarCRM)
9.0

Scalability

Maximizer CRM
Sugar Sell (SugarCRM)
9.0

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