What users are saying about
1 Ratings
56 Ratings
1 Ratings
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Score 6 out of 100
56 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MCA Suite
6.0
Nimble
7.7
Customer data management / contact management
MCA Suite
6.0
Nimble
9.6
Workflow management
MCA Suite
Nimble
7.7
Territory management
MCA Suite
Nimble
7.1
Opportunity management
MCA Suite
Nimble
7.7
Integration with email client (e.g., Outlook or Gmail)
MCA Suite
Nimble
9.1
Contract management
MCA Suite
Nimble
6.0
Quote & order management
MCA Suite
Nimble
7.0
Interaction tracking
MCA Suite
Nimble
7.6
Channel / partner relationship management
MCA Suite
Nimble
7.3

CRM Reporting & Analytics

MCA Suite
1.0
Nimble
6.6
Customizable reports
MCA Suite
1.0
Nimble
3.9
Forecasting
MCA Suite
Nimble
7.7
Pipeline visualization
MCA Suite
Nimble
8.3

Security

MCA Suite
8.0
Nimble
5.9
Role-based user permissions
MCA Suite
8.0
Nimble
4.5
Single sign-on capability
MCA Suite
Nimble
7.2

CRM Project Management

MCA Suite
4.0
Nimble
7.1
Reporting
MCA Suite
4.0
Nimble
6.1
Task management
MCA Suite
Nimble
7.7
Billing and invoicing management
MCA Suite
Nimble
7.5

Customer Service & Support

MCA Suite
Nimble
7.6
Case management
MCA Suite
Nimble
7.6
Call center management
MCA Suite
Nimble
7.6
Help desk management
MCA Suite
Nimble
7.6

Marketing Automation

MCA Suite
Nimble
7.1
Lead management
MCA Suite
Nimble
7.2
Email marketing
MCA Suite
Nimble
7.0

Customization

MCA Suite
Nimble
6.9
Custom fields
MCA Suite
Nimble
8.6
Custom objects
MCA Suite
Nimble
7.3
Scripting environment
MCA Suite
Nimble
6.3
API for custom integration
MCA Suite
Nimble
5.4

Social CRM

MCA Suite
Nimble
8.9
Social data
MCA Suite
Nimble
9.3
Social engagement
MCA Suite
Nimble
8.5

Integrations with 3rd-party Software

MCA Suite
Nimble
6.9
Marketing automation
MCA Suite
Nimble
7.0
Compensation management
MCA Suite
Nimble
6.8

Platform

MCA Suite
Nimble
8.1
Mobile access
MCA Suite
Nimble
8.1

Pros

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

Cons

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

Likelihood to Renew

MCA Suite

No score
No answers yet
No answers on this topic

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Usability

MCA Suite

No score
No answers yet
No answers on this topic

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

Support Rating

MCA Suite

No score
No answers yet
No answers on this topic

Nimble

Nimble 7.3
Based on 2 answers
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

Alternatives Considered

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

Return on Investment

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MCA Suite
6.0
Nimble
9.0

Likelihood to Renew

MCA Suite
Nimble
8.3

Usability

MCA Suite
Nimble
9.1

Support Rating

MCA Suite
Nimble
7.3

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