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Stable platform with many positives
June 03, 2021

Stable platform with many positives

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nimble

As we went through a major redo of our digital footprint about 5 years ago, we were struggling with customer data consolidation and a single repository for all our customers contact information and at the same time use a unified platform to communicate with not just external clients and customers but also with internal users. The demarkation was the key and this product helped finding that balanced solution. We have this deployed for 4 business units covering strategic clients and internal user base.
  • User data consolidation from various platforms.
  • Good out of the box templates for various communication methods (emails, group message boards, etc).
  • Excellent integration with O365 portfolio of products.
  • Great integration with various SaaS applications.
  • Room for improvement in the overall pricing model.
  • Other than O365 products, certain newer SaaS apps need complex customizations.
  • Tight integration with O365 suite of products is a definite bonus.
  • Easy consolidation of customer contact information helps build effective campaigns.
  • AI integration is in its infancy stage and has room for improvement.
  • Excellent data consolidation with social media platforms.
Nimble was either on par or much better than most platforms we evaluated in the initial stage of shortlisting the top 2 or 3 platforms.

Do you think Nimble delivers good value for the price?

Yes

Are you happy with Nimble's feature set?

Yes

Did Nimble live up to sales and marketing promises?

Yes

Did implementation of Nimble go as expected?

Yes

Would you buy Nimble again?

Yes

The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
We didn't have too many challenges with the initial use and customization. And given our use cases are very unique with lesser focus on volumes but more emphasis on quality and analytics, we had little to no issues with overall product support for the lines of business we are using this solution for.
Positives / Suitability:
- Good integration with most SaaS platforms
- Easy to use GUI with enriched media support for social media apps
- Well defined data segregation & thereby customer interactions
- For additional cost with 3rd party apps being integrated did, security framework can be controlled & made more secure

Cons / Challenges:
- Pricing model
- Campaign definitions need extensive training for end users

Nimble Feature Ratings

8.4
Customer data management / contact management
9
Workflow management
8
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
8
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
8
7.7
Case management
8
Call center management
8
Help desk management
7
8.0
Lead management
8
Email marketing
8
7.3
Task management
8
Billing and invoicing management
7
Reporting
7
7.7
Forecasting
8
Pipeline visualization
7
Customizable reports
8
7.3
Custom fields
7
Custom objects
8
Scripting environment
6
API for custom integration
8
8.0
Role-based user permissions
8
Single sign-on capability
8
7.5
Social data
8
Social engagement
7
Integrations with 3rd-party Software ()
Not Rated
Platform ()
Not Rated