All in one contact management platform
June 22, 2021

All in one contact management platform

Margaret turner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Nimble

Nimble is one of the [best CRMs in] dealing in contact management for businesses. Providing the best quality management tools and features for individuals
and teams. I have been using this software for a very long time and it helps me in every single step in managing the process of management very easily.
The main feature that Nimble is offering is that they collect incredible
information of my customers and contacts on social media.

Pros

  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.

Cons

  • The main drawback that slows down the work progress that even though the dashboard is well designed still lacking in customization while handling the task.
  • Secondly, there is a need for updates on generating marketing reports and continuous monitoring statistics. Nimble cloud storage sometimes does not store information which leads to the loss of information, for this, we have to use another software too which increases the cost of the organization.
  • Pipeline features gives me the overall effectiveness of sale process.
  • Another great feature that Nimble is offering is their mobile version, it is helping to check the real-time progress and most importantly cloud-based which saves the data too easily.
  • It is cost effective platform.
Nimble is best of all. It has more reliable features than Freshdesk. I
was using a lot of contact software for organization and it easily integrated
with them effectively. Easily integrate with Google products, outlook and email
tracking soft wares. It is providing best all in one dashboard to use all
features at one place.

Do you think Nimble delivers good value for the price?

Yes

Are you happy with Nimble's feature set?

Yes

Did Nimble live up to sales and marketing promises?

Yes

Did implementation of Nimble go as expected?

Yes

Would you buy Nimble again?

Yes

I
have been using this software for a very long time in my organization, it is
very easy to use with having the interface created on a very advanced module.
Designed with much-modernized UI and dashboard is very pleasing to use and to
have the best experience on it. Integration with other soft wares is very much
amazing.
Its support team is very much cooperative. It is helping me by all means. I found it to be very productive.
[Nimble] has been the best platform for us to manage contacts and information from the
contacts. Great dashboard, fast UI, and complete package with all features
helping us a lot. I would definitely recommend this software to other
businesses to have this in their ecosystem to be more productive.

Nimble Feature Ratings

8.8
Customer data management / contact management
8
Workflow management
9
Territory management
9
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
8
8.7
Case management
8
Call center management
9
Help desk management
9
9.0
Lead management
9
Email marketing
9
8.3
Task management
9
Billing and invoicing management
8
Reporting
8
8.7
Forecasting
8
Pipeline visualization
9
Customizable reports
9
8.3
Custom fields
7
Custom objects
8
Scripting environment
9
API for custom integration
9
8.5
Role-based user permissions
9
Single sign-on capability
8
8.0
Social data
8
Social engagement
8
8.5
Marketing automation
8
Compensation management
9
8.0
Mobile access
8

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