Mendix vs. ServiceNow IT Service Management

I think it's well suited if you have data available and you want to create customized solutions for different types of users. Mendix is very good at doing that. It allows you to do it very easily. So those are good use cases.

Incentivized

It is well suited for medium to large companies that require a tool to allow users to create IT requests, have a self-service portal, track the completion of such requests and have access to KPIs to understand the satisaction level of the requestors. It is not the best tool if you want to have a heavy personalized IT Service Management tool to cater to all your needs or when you want to have an easy way to search for past tickets using specific keywords.

Incentivized

• Using Mendix you can build an application in a week compared to building the same application in Java in 1 month.
• You can simultaneously build applications for all kinds of devices (Desktop, Mobile and tablets).
• All in one tool, in Mendix Modeler you can manage databases, webservices, Mendix code , Java code, etc.

• Integration
• Good search capabilities. Applications are created within CMDB and we can search for the app to see the changes, incidents and problems created
• Reporting. Great store of MIS reports and will let you to create custom reports
• Visual Task Boards - use it as Kanban boards

• Earlier versions lacked in UI/Ux. This is still improving.
• Since everyone and anyone can create custom add ons (widgets), Mendix could improve their quality checks (but not as rigid as eg Apple).
• Upgradeability used to be somewhat of an issue. Version 7 looks to be handling this better than previous versions.

• Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
• Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
• It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
• I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.

Incentivized

Excellent rating for exceptional service provided for efficiency and efficient output given by it. It helped both client as well business to coordinate better for the requirements they work. It help to generate reports for real time progress on task. It helps to keep active watch on progress made by all parties

Drawing from my hands-on experience with Mendix, I can confidently state that the platform aptly fulfills our needs for web application development. Mendix stands out by providing a marketplace replete with pre-built templates and widgets. This feature empowers users to leverage readily available components, hastening the development process and contributing to an enhanced overall usability of the platform.

Incentivized

The Geneva version has improved overall usability a lot, but would still be overwhelming for new users. Much like SAP or other large-scale applications- it can be very daunting when you get the first glance of all the modules, but you'll get the hang of it after some training and strong discipline.

Incentivized

We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.

Incentivized

For a massive system, page loads are reasonably quick, including searches.

Incentivized

I think their support system is really professional. They answer question quickly and accurately. They have a ticket system that allows to track the current status of a request. The only point for imporvement is a way for me to postpone an answer. Tickets get closed automatically after some time. I feel that the user should have the option to change to an on hold status, allowing for more time to respond to a ticket.

Incentivized

I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.

Incentivized

To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

While implementation the focus always should be on customizing features which are out of box to minimize the debts following the main features like Incidents, Requests, Change & Problem Statement. It should be strictly ensured to maintain right data quality, eliminating any duplicates or wrong workflows and incorrect reportings. Strong security and goverance to be implemented.

Because most of our apps work closely with our main system (ERP) and other tools, we went with Mendix. It's good at easily connecting with lots of different systems, which is exactly what we need. Another thing we like about it is that it can handle growth well, and its pricing is straightforward and easy to understand.

Incentivized

ServiceNow beats every other product in every way. ChangeGear requires professional services to add any feature that isn't built into the system. ConnectWise was clunky and difficult to work with. ServiceNow's product is robust, easy for developers to configure or customize (saving the company significant money), and its interface is easy to understand.

Incentivized

ServiceNow works as an enterprise solution.

Incentivized

• Without Mendix we could not have been where we are now. A development platform as Mendix can make the difference in a constantly changing environment.
• Upgrading to newer versions of Mendix is a breeze when you stay within a main version (e.g. M6.x to Mx6.x+1) and even between versions (Mx5 to Mx6) most of the time it is no problem at all and there are only minor changes needed to upgrade.
• Learning Mendix is simple. Just start playing with it and see for yourself how easy it is and feel the joy of developing applications.

• We were able to hire more people because we could show how much time was being spent on each ticket. Which ones were problems/recurring as well?
• We make frequent use of the assets, and many fewer are lost or stolen because they are easier to track down now.
• Looking at the reporting, we can see a dramatic increase in the first response time to a ticket and the number of tickets resolved in an hour by at least 30% since the first month we started using it.

Incentivized