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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mendix

    Score7.1 out of 10
    Enterprise companies (1,001+ employees)
    Mendix is a low code platform-as-a-service offering with mobile and social extensions. Mendix was acquired by Siemens August 2018.

    $0

    Zendesk Guide

    Score9.2 out of 10
    N/AZendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
    Pricing
    MendixZendesk Guide
    Editions & Modules
    Free Edition
    $0
    Pro Edition
    1,250
    per month (billed annually)
    Enterprise Edition
    1,675
    per month (billed annually)
    No answers on this topic
    Offerings
    Pricing Offerings
    MendixZendesk Guide
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    MendixZendesk Guide
    Considered Both Products
    Siemens AG
    No answer on this topic
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    11 Answers
    88%
    Would buy again
    7 Answers
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    10 Answers
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    8 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    83%
    Implementation went as expected
    5 Answers
    Features
    MendixZendesk Guide
    Low-Code Development
    Comparison of Low-Code Development features of Mendix and Zendesk Guide
    Feature
    Mendix
    9.0
    9 Ratings
    7% above category average
    Zendesk Guide
    -
    Ratings
    Visual Modeling9.39 Ratings00 Ratings
    Drag-and-drop Interfaces8.99 Ratings00 Ratings
    Platform Security9.09 Ratings00 Ratings
    Platform User Management9.49 Ratings00 Ratings
    Reusability8.89 Ratings00 Ratings
    Platform Scalability8.99 Ratings00 Ratings
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    User Ratings
    MendixZendesk Guide
    Likelihood to Recommend
    9.0
    (66 ratings)
    7.4
    (8 ratings)
    Usability
    8.5
    (12 ratings)
    -
    (0 ratings)
    Support Rating
    7.8
    (14 ratings)
    8.0
    (2 ratings)
    User Testimonials
    MendixZendesk Guide
    Likelihood to Recommend
    Siemens AG
    Mendix excels in scenarios involving Business Process Automation, making it a strong choice for applications requiring workflow automation, including processes like request approvals, document management, and other business workflows.Conversely, Mendix may be less suitable for projects that demand highly customized solutions with extensive custom coding. Its primary focus on low-code development may not align well with the requirements of projects that heavily rely on intricate and specialized coding.
    Incentivized
    Read full review
    Zendesk
    In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
    Incentivized
    Read full review
    Pros
    Siemens AG
    • We're able to really easily develop different views that are very specific to a customer's needs or customer's different types of user needs. So for example, the production managers can have a certain view that's relevant to them and then certain line managers can have views that are specific to them that allow them to run different scenarios which they define. So it allows us to easily build customized apps for each different type of user.
    Incentivized
    Read full review
    Zendesk
    • They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
    • They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
    • They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
    Incentivized
    Read full review
    Cons
    Siemens AG
    • Earlier versions lacked in UI/Ux. This is still improving.
    • Since everyone and anyone can create custom add ons (widgets), Mendix could improve their quality checks (but not as rigid as eg Apple).
    • Upgradeability used to be somewhat of an issue. Version 7 looks to be handling this better than previous versions.
    Read full review
    Zendesk
    • Formatting according to our brand guidelines can be tricky
    • Reporting metrics are lacking
    • The user interface can be confusing
    • Their support team takes a long time to respond
    • They have comments open on their KB articles, but almost noone responds, which is frustrating.
    Incentivized
    Read full review
    Usability
    Siemens AG
    A 10 would say I have nothing to wish for. A 9 means I haven't seen anything better.This tool really helps you in the whole creation and maintenace cycle, so from requirements to building/modeling to testing to deploying to capturing feedback.
    Read full review
    Zendesk
    No answers on this topic
    Support Rating
    Siemens AG
    Response times are quick and you will get updates regularly about the status of your request. Even with very technical questions they have specialists that can help you with your problems it will give you an answer or help you with a work around.
    Read full review
    Zendesk
    The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
    Incentivized
    Read full review
    Alternatives Considered
    Siemens AG
    Mendix would be my preferred system all the way. The system is designed for these kinds of works. I've worked with WP and DNN but they should be used just for websites. To create an app for a business value, I would suggest Mendix. Also, the offline capabilities of Mendix have greatly improved since the deployment of Mendix 7.13.
    Read full review
    Zendesk
    It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
    Incentivized
    Read full review
    Return on Investment
    Siemens AG
    • It helps to speed up application development because of its low code by the fact that it's low code. It allows professional developers to focus more on specialized application development rather than the more routine application development that business IT and super users can do for themselves with some coaching from the IT department. So it's just allowing the more specialist professional developers.net, for example, Java in our organization to focus on more complex engineering application developments.
    Incentivized
    Read full review
    Zendesk
    • We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
    • Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
    • I highly recommend to use Zendesk for knowledge base and tickets and agents.
    Incentivized
    Read full review
    ScreenShots

    Mendix Screenshots

    Screenshot of Agile Project Management: Collaborate. Manage. Iterate.Screenshot of Central App Management: Application Management Made Easy.Screenshot of App Store: Hundreds of building blocks to get you out of the gate.Screenshot of 1-Click Deployment: Efficient DevOps. Enabled.